The Golden Triangle Tour in Paraguay offers a personalized exploration experience for small groups, with a private guide and round-trip transfers. While reviews highlight the knowledgeable guides and overall enjoyment, there are concerns about reliability, particularly around no-shows. Discover South America SRL, the tour operator, seems to address customer issues through Viator, but the inconsistency in service may deter some travelers. Whether this tour suits one’s needs ultimately depends on their priorities and tolerance for potential hiccups along the way.
About Your Stay
- The Golden Triangle Tour offers a comprehensive exploration of Paraguay, operated by Discover South America SRL.
- The tour includes a private guide, hotel pick-up/drop-off, and round-trip private transfer, with a starting price of $110 for a minimum of 2 travelers.
- While the tour includes private guide, food, and drinks, it has limited accessibility and is not wheelchair-friendly.
- The tour has received mixed reviews, with some customers reporting issues with reliability and no-shows by the tour company.
- Customers have been able to request refunds through Viator due to the unreliability of the tour company.
Tour Overview
Offering a comprehensive exploration of Paraguay’s highlights, the Golden Triangle Tour promises an immersive experience for visitors.
Provided by Discover South America SRL, the tour garners mixed reviews, with an overall rating of 2.0 out of 7 reviews. Priced from $110.00, the tour accommodates up to 6 travelers and requires a minimum booking of 2 people.
While the tour includes a private guide, hotel pick-up and drop-off, and round-trip private transfer, the company has faced reliability issues, with multiple travelers reporting no-shows.
Nonetheless, some positive feedback highlights an informative guide and a great overview of Paraguay.
You can also read our reviews of more tours and experiences in Asuncion.
Inclusions
The Golden Triangle Tour includes a private tour guide, hotel pickup and drop-off, and round-trip private transfer. These inclusions provide a seamless and personalized experience for travelers.
The private vehicle with air conditioning ensures comfort during the tour, while the inclusion of food and drinks adds to the convenience.
However, the tour’s accessibility is limited, as it isn’t wheelchair accessible, though strollers and infant seats are available.
Pickup Information
Pickup points for the Golden Triangle Tour are any hotel in Asunción, with confirmation of the meeting details provided at the time of booking.
The tour isn’t wheelchair accessible, but strollers and infant seats are available. Infants must sit on laps during the tour.
While the tour is accessible to most travelers, there have been some issues with reliability, as indicated by multiple negative reviews about the tour company not showing up.
Customers have had to work with Viator to request refunds due to these no-shows.
Traveler Experience
Most travelers can participate in the Golden Triangle Tour, based on the information provided.
However, the tour has received mixed reviews from previous participants. Some travelers have reported negative experiences, with the tour company failing to show up as scheduled.
In contrast, others have provided positive feedback, praising the informative guides and the overall experience. Notable comments include:
- "Tour company never showed up" – Karl_M, Feb 2023
- "Did not come, not reachable anymore" – Casserini_M, Feb 2023
- "A very nice day with an informative guide" – Robert F P, Sep 2018
The company has acknowledged the reported issues with communication and reliability, and Viator is working with customers to provide refunds due to the no-shows.
Customer Support and Feedback
Acknowledging the reported issues with communication and reliability, the company has responded to address the customer concerns.
Multiple travelers have reported experiences of the tour company failing to show up and being unreachable, leading to negative reviews.
The company has stated that it’s working to improve its communication and reliability. Refunds are being processed through Viator for affected customers due to the no-shows.
Viator has also performed review checks to ensure the authenticity of the feedback.
While the company has recognized the problems, its response has yet to fully restore trust among past participants, as evidenced by the overall 2.0 rating from 7 reviews.
Tour Company Profile
Discover South America SRL, the tour provider behind the Golden Triangle Tour, is located in Asunción, Paraguay.
The company’s reviews paint a mixed picture, with several customers reporting no-shows and issues with communication and reliability. However, some travelers did provide positive feedback, praising the informative guides and overall experience.
Some key points about Discover South America SRL:
- Headquartered in Asunción, Paraguay
- Responsible for the Golden Triangle Tour offering
- Mixed reviews, with complaints about no-shows and communication
- Positive feedback on the quality of tour guides and the tour experience
Customers have reported working with Viator to obtain refunds due to the company’s unreliable service.
Viator has also conducted review checks to ensure the authenticity of the feedback.
Booking and Cancellation Policy
What’re the booking and cancellation details for the Golden Triangle Tour?
The tour has a minimum booking of 2 people and a maximum of 6 travelers. The price ranges from $110 per person, varying based on group size.
Customers can cancel their bookings for free up to 24 hours before the experience starts.
However, the tour company has faced consistent complaints about no-shows, with multiple reviewers reporting that the company was unreachable and didn’t show up for scheduled tours.
Viator is actively working with affected customers to process refunds due to the tour company’s unreliability.
Questions About Your Stay
What Is the Typical Duration of the Tour?
The tour’s duration is not specified in the provided information. Without additional details about the itinerary or schedule, it’s difficult to determine the typical duration of the Golden Triangle Tour.
Is Photography Allowed During the Tour?
According to the tour information, photography is allowed during the tour. However, the mixed reviews raise concerns about the tour company’s reliability, so travelers should confirm photography policies and accessibility before booking.
Are There Any Age Restrictions for Participants?
There are no explicit age restrictions mentioned for this tour. However, the tour notes that infants must sit on laps and infant seats are available, suggesting the tour may accommodate families with young children.
Can the Tour Be Customized to Individual Preferences?
The tour can be customized to individual preferences, but the provider’s reviews suggest inconsistent reliability and communication issues. Travelers should inquire about customization options and verify availability before booking to ensure a satisfactory experience.
Do Travelers Need to Bring Any Special Equipment or Gear?
According to the tour details, travelers do not need to bring any special equipment or gear for this tour. The tour provider handles all transportation and provides necessary amenities like food and drinks.
Final Verdict On This Stay
The Golden Triangle Tour in Paraguay offers a personalized experience with knowledgeable guides, but mixed reviews suggest reliability issues, particularly regarding no-shows. While the tour includes key amenities, customers have reported difficulties with refunds through Viator for affected bookings. Prospective travelers should carefully consider the tour company’s reputation and be prepared for potential service disruptions when booking this excursion.