Liberty Helicopter Tour: A Comprehensive Review

The Liberty Helicopter Tour offers a unique aerial experience over the iconic sights of New York City. At $224 per person, plus additional fees, this tour caters to families and can accommodate infants and service animals. While safety measures are commendable, customer feedback suggests areas for improvement in service and communication. The flexible cancellation policy is a plus, but guests should be mindful of weight restrictions and arrive early to avoid late fees. With these considerations in mind, the Liberty Helicopter Tour may pique the interest of those seeking a thrilling bird’s-eye view of the Big Apple.

Tour Overview and Pricing

The Liberty Helicopter Tour in New York City offers an aerial sightseeing experience from $224.00 per person.

The tour accommodates up to 6 travelers and includes a $50.00 heliport/fuel fee per person. Children under 2 must pay an additional $50.00 fee.

Passengers who arrive late face penalties – $50.00 for 45 minutes and $100.00 for 30 minutes or less.

Customers can cancel for free up to 24 hours before the tour.

The tour departs and returns to the meeting point near the East River Piers, and the helicopter seats 6 passengers plus a pilot.

Meeting and Accessibility

The Liberty Helicopter Tour meeting point is located at 6 East River Piers in New York, NY 10004. The tour ends back at the same location.

The tour is:

• Wheelchair accessible
• Stroller accessible
• Allows service animals

Passengers should note that infants must sit on laps.

There’s also a total weight limit of 250 lbs per passenger, and those exceeding this limit must purchase an additional seat.

Public transportation is available nearby, making the tour accessible for a range of travelers.

Flight Experience and Safety

The Liberty Helicopter Tour accommodates up to 6 passengers plus a pilot on each flight. Passengers are weighed upon arrival, and their weight determines the seating arrangement to ensure proper balance.

While the tours are typically shared with other travelers, customers can opt for a private tour by purchasing all available seats. Flyers receive headsets and life vests as part of the experience.

However, passengers should note that the service is subject to weather conditions and FAA regulations, which may lead to cancellations or delays.

Customer Feedback and Service

Although the Liberty Helicopter Tour offers a unique aerial perspective of New York City, customer feedback on the service has been mixed. Some passengers praised the safety and breathtaking views, while others criticized the customer service and additional fees.

Key complaints include:

• Lack of comprehensive flight briefing prior to takeoff
• Perceived overcharging for the tour and add-on fees
• Issues with pilot communication and responsiveness during the flight

The tour operator’s responses emphasize the importance of thoroughly reading the booking terms and conditions, which outline the fees and policies.

Ultimately, customers’ satisfaction appears to depend on managing their expectations and being prepared for the additional costs associated with the experience.

Booking and Confirmation

According to the information provided, customers can book the Liberty Helicopter Tour through the company’s website or by contacting their customer service team.

Booking is subject to availability, and travelers are advised to confirm their reservation in advance. Upon booking, customers receive a confirmation that’s subject to weather conditions and FAA regulations.

It’s important to note that the tour has a minimum passenger requirement, and the company reserves the right to cancel the experience if this isn’t met.

Plus, there are various fees associated with the tour, including a heliport/fuel charge and a fee for children under 2, which must be paid on-site.

Cancellations and Refunds

Liberty Helicopter Tour offers a flexible cancellation policy, providing customers with free cancellations up to 24 hours before the scheduled experience.

However, the tour does have some specific policies to be aware of:

• A late fee of $50 applies for arriving 45 minutes late, and $100 for arriving 30 minutes or less before the scheduled time.
• There’s a $50 heliport/fuel fee per person, and a $50 fee for children under 2, both payable on-site.
• Cancellations may also occur if the minimum passenger requirement isn’t met or due to FAA regulations.

Additional Considerations

Along With the cancellation and fee policies, there are a few other important details to consider when booking the Liberty Helicopter Tour.

Passengers must be aware of the weight limit, as those exceeding 250 lbs will need to purchase an additional seat. The tour includes headsets and life vests, ensuring a safe and comfortable experience.

However, it’s crucial to arrive early to avoid late fees and ensure a seamless process. Plus, the tour may be canceled or delayed due to factors beyond the operator’s control, such as weather and maintenance.

Passengers should keep these considerations in mind when planning their Liberty Helicopter Tour.

Questions About Your Stay

Can I Wear High Heels on the Helicopter Tour?

While the tour allows for wheelchair and stroller access, high heels aren’t recommended. The company suggests wearing comfortable, closed-toe shoes for safety and stability during the helicopter flight.

Is There a Dress Code for the Helicopter Tour?

There’s no strict dress code for the Liberty Helicopter Tour, but it’s best to wear comfortable, weather-appropriate clothing. Avoid high heels as they may be uncomfortable during boarding and the flight.

Can I Bring My Own Food and Drinks on the Tour?

No, passengers can’t bring their own food and drinks on the Liberty Helicopter Tour. The tour operator prohibits outside food and beverages to maintain cleanliness and safety during the flight.

Do I Need to Purchase Travel Insurance for the Tour?

The Liberty Helicopter Tour doesn’t require travel insurance, but it’s a good idea to consider it. Cancellations and delays are possible, and insurance can provide coverage for unexpected costs or situations that disrupt the tour.

What Happens if I Lose My Booking Confirmation?

If a passenger loses their booking confirmation, they should contact the tour provider immediately. The provider may be able to locate the booking using the passenger’s name or other details. Late fees may apply if the passenger cannot provide proof of booking.

Final Verdict On This Stay

The Liberty Helicopter Tour offers a unique aerial experience, showcasing New York City’s iconic landmarks. Despite some customer service issues, the tour’s flexible cancellation policy and accessibility for families are appealing. Visitors should arrive early, be mindful of weight restrictions, and manage their expectations to ensure an optimal experience. The tour provides a thrilling opportunity to view the city from a bird’s-eye perspective.