Long Beach Airport Hotel Shuttle Review

The Long Beach Airport Hotel Shuttle has received a disappointing 1.0 rating from a dissatisfied traveler. Faced with flight delays and struggles to contact the service, the passenger ultimately resorted to a taxi, raising concerns about the shuttle’s reliability. Despite promises of text/email notifications and stroller-friendly service, the experience highlighted significant shortcomings, including a pending refund of $187.00. With these issues in mind, prospective users may want to carefully consider their transportation options when visiting the Long Beach area.

Service Details

The Long Beach Airport (LGB) Hotel Shuttle provides private vehicle transport for travelers within a 15-mile radius of the airport.

The shuttle service includes pickup and drop-off from designated meeting points, such as the main terminal’s arrivals outer curb premium curbside. Travelers can opt to be picked up directly or head to the meeting point themselves.

The service also offers text/email notifications for pickup readiness. All taxes, fees, and handling charges are included in the price.

While the shuttle isn’t wheelchair accessible, it’s stroller-friendly, and travelers are allowed one suitcase and one carry-on bag, though oversized luggage may face restrictions.

Pickup and Meeting Points

The main pickup and meeting point for the Long Beach Airport (LGB) Hotel Shuttle is the main terminal’s arrivals outer curb premium curbside. Travelers have the option to either head directly to the meeting point or request a pickup. Operations are communicated via text or email to ensure pickup readiness. The location can be accessed through Google Maps for guidance.

Luggage and Accessibility

When it comes to luggage, travelers are allowed to bring 1 suitcase and 1 carry-on bag. However, oversized luggage may have restrictions.

The shuttle service is also stroller accessible, making it convenient for families with young children. Unfortunately, the service isn’t wheelchair accessible, so travelers with mobility issues may need to consider alternative transportation options.

Customer Feedback

Scrutinizing the sole review available, the lone traveler, Alisia_T, recounts a subpar experience with the Long Beach Airport Hotel Shuttle.

Alisia_T reported issues with a delayed flight and an inability to contact the service for pickup, forcing her to resort to a taxi alternative.

Although a refund of $187.00 is still in process, the review paints a bleak picture, with no 5-star, 4-star, 3-star, or 2-star ratings to counterbalance the lone 1.0 rating.

This feedback raises concerns about the reliability and responsiveness of the Long Beach Airport Hotel Shuttle, potentially deterring future travelers from utilizing the service.

Pricing and Refunds

According to the provided information, the Long Beach Airport Hotel Shuttle offers all-inclusive pricing, covering taxes, fees, and handling charges.

However, the customer’s experience suggests some issues with the service. The review indicates:

1. A reported delay in the flight and an inability to contact the service for pickup.
2. The customer had to resort to a taxi alternative to get to their destination.
3. A refund of $187.00 is still in process after the incident.
4. With only one review and a 1.0 overall rating, the shuttle service’s pricing and refund policies appear to lack the level of customer satisfaction expected.

Transportation Logistics

The Long Beach Airport Hotel Shuttle provides private vehicle transport within a 15-mile radius of the airport.

Pickup and drop-off are from designated meeting points, including the Main Terminal’s Arrivals Outer Curb Premium Curbside.

Travelers can choose to head directly to the meeting point or request a pickup.

The service provides text/email notifications for pickup readiness, and the meeting point locations are open in Google Maps for easy navigation.

While the shuttle isn’t wheelchair accessible, it does accommodate strollers.

Passengers are allowed one suitcase and one carry-on bag, though oversized luggage may have restrictions.

Nearby Options

Travelers seeking alternative transportation options near Long Beach Airport have several choices. Along With the hotel shuttle service, passengers can consider:

1. Rideshare services like Uber and Lyft, which offer convenient door-to-door pickup and drop-off.

2. Local taxi companies, providing a reliable mode of transportation with set fares.

3. Rental car agencies, allowing for independent exploration and flexibility during the trip.

4. Public transportation options, such as the Long Beach Transit bus system, for a more cost-effective way to reach nearby destinations.

These alternatives cater to a range of traveler preferences and budgets, ensuring passengers can find a suitable transportation solution to meet their needs.

Final Verdict On This Stay

The Long Beach Airport Hotel Shuttle’s negative 1.0 rating reflects significant service reliability issues. Despite promises of text/email notifications and stroller-friendly service, the traveler faced delays, struggled to contact the shuttle, and ultimately resorted to a taxi. The pending $187.00 refund raises concerns about the shuttle’s overall effectiveness and customer satisfaction. Travelers may want to consider alternative transportation options in the area.