Long Beach Airport (LGB) Airport Hotel Shuttle

The Long Beach Airport (LGB) Hotel Shuttle service provides private transportation for travelers within a 15-mile radius of the airport. With a focus on reliability and accessibility, the shuttle aims to offer a convenient door-to-door experience. While customer reviews are mixed, many appreciate the punctuality and cleanliness of the vehicles. However, some users have reported issues with missed pick-ups and communication gaps, leading to requests for refunds. As travelers consider their transportation options, the shuttle’s strengths and weaknesses merit further exploration.

About Your Stay

• The shuttle service provides door-to-door private transportation within a 15-mile radius of Long Beach Airport (LGB) to various destinations, such as hotels.
• While the shuttle is not wheelchair accessible, it can accommodate strollers.
• Booking is available through the provider’s website or by direct contact, with confirmation received upon booking.
• Customer reviews are mixed, with reports of missed pickups and communication issues, but also positive remarks on punctuality and vehicle cleanliness.
• Alternatives to the shuttle service include shared ride services, public transportation, and rideshare options, which may be more economical but lack the convenience and privacy of the private transfers.

Service Overview

Long Beach Airport (LGB) offers private transfer services via ML Black Cars for a variety of transportation needs, including pick-up from the airport, cruise terminal, hotel, rail station, or personal residence.

The service includes door-to-door transport with a reliable, punctual driver. The service is limited to a 15-mile radius from the airport.

Customers receive a confirmation at booking, and the service is a private tour or activity for only the customer’s group.

Included Features

The service includes private transport in a private vehicle. All fees and taxes are included in the price. However, the gratuity for the driver isn’t specified.

The shuttle service isn’t wheelchair accessible, but it’s stroller accessible. Customers should be aware that the shuttle service is limited to a 15-mile radius from the Long Beach Airport.

This ensures door-to-door transport with a reliable and punctual driver, providing a convenient option for travelers arriving at or departing from the airport.

Pick-Up and Drop-Off

Travelers using the Long Beach Airport hotel shuttle will be picked up from the outer island curb farthest from the terminal at 4100 Donald Douglas Dr, Long Beach, CA 90808, USA.

The meeting point is the Outer Island Curbside, and the activity ends back at the same location. Passengers are instructed to cross the street to the designated pickup area.

The shuttle service is limited to a 15-mile radius from the airport and provides door-to-door transportation.

Customers can expect a reliable and punctual driver to transport them to their desired destination, whether it’s the airport, cruise terminal, hotel, rail station, or personal residence.

Transportation Options

Aside from the private transfer service, travelers can opt for other transportation options to and from Long Beach Airport.

The airport’s website lists shuttle services, public transportation, and rideshare options. Shuttle services like SuperShuttle or Prime Time Shuttle offer shared rides to and from the airport.

Public transportation includes the Metro bus and Long Beach Transit, which have stops near the airport. Rideshare services like Uber and Lyft are also available.

These alternatives may be more economical than the private transfer service, though they may not offer the same level of convenience and privacy.

Ultimately, travelers should weigh their preferences and budget when choosing the best transportation option for their needs.

Booking and Availability

One can book the Long Beach Airport hotel shuttle service through the provider’s website or by contacting them directly.

The shuttle is available for pick-up at the airport and can transport passengers to local hotels within a 15-mile radius. Customers receive a confirmation upon booking and the service is private, catering to your group only.

While the shuttle isn’t wheelchair accessible, it can accommodate strollers. Gratuity isn’t specified, but all fees and taxes are included in the price.

Reviewers have had mixed experiences, with some praising the punctuality and cleanliness, while others reported missed pick-ups and poor communication from the provider.

Customer Experiences

Customers have shared a mix of experiences with the Long Beach Airport hotel shuttle service.

While some have praised the punctuality and cleanliness of the vehicles, others have reported negative experiences, such as missed pick-ups and difficulty contacting the provider.

The overall customer ratings reflect these mixed sentiments, with an average of 2.5 stars out of 5.

Key customer experiences include:

• Positive feedback on the punctuality and cleanliness of the vehicles
• Reports of poor service, including drivers not showing up and lack of communication from the provider
• Requests for refunds due to the provider’s shortcomings
• Mention of prior good experiences with Viator
• Mixed reviews, indicating room for improvement in the shuttle service.

Additional Information

Along With the customer experiences, there are a few other details worth noting about the Long Beach Airport hotel shuttle service.

The service is limited to a 15-mile radius from the airport, so it may not be suitable for all transportation needs. Plus, the service isn’t wheelchair accessible, though it’s stroller accessible.

Gratuity for the driver isn’t specified, so it’s recommended to check with the provider about their policy.

Questions About Your Stay

Is the Service Available for Non-Airport Travel Within the 15-Mile Radius?

Yes, the service is available for non-airport travel within the 15-mile radius. The service includes door-to-door transport to various locations like cruise terminals, hotels, and personal residences, in addition to the airport.

Can the Shuttle Accommodate Oversized Luggage or Special Equipment?

The service doesn’t specify if it can accommodate oversized luggage or special equipment. Based on the information provided, it seems the shuttle is limited to standard-sized luggage and personal items within the 15-mile radius.

Are There Any Child Safety Seats or Booster Seats Available?

The shuttle service doesn’t explicitly mention child safety seats or booster seats. However, it notes the service is stroller accessible, so it’s possible they may be able to accommodate car seats if requested at the time of booking.

Is the Service Available 24 Hours a Day, 7 Days a Week?

The service’s availability is not specified in the provided information. The details indicate it’s a private transfer service, but the operating hours or schedule are not clearly stated.

What Is the Cancellation and Refund Policy for the Shuttle Service?

The shuttle service’s cancellation and refund policy isn’t explicitly stated, but prior customer reviews indicate there may be issues with missed pickups and difficulty contacting the provider, potentially leading to refund requests.

Final Verdict On This Stay

The Long Beach Airport (LGB) Hotel Shuttle offers convenient transportation within a 15-mile radius. While the service is generally reliable and clean, some customers have reported issues with missed pick-ups and poor communication. The shuttle aims to cater to travelers’ needs, providing stroller accessibility and a focus on punctuality. The service appears to be a mixed experience for airport-bound passengers.