Nashville Arrival Chauffeur Driven Transport Review

Nashville Arrival Chauffeur Driven Transport claims to offer a premium transportation experience, but a recent review paints a troubling picture. A group of 12 travelers encountered significant issues with the service, including a driver who failed to arrive and inadequate communication from the company. While the service touts amenities like 24/7 support and air-conditioned vehicles, this incident raises concerns about the reliability of their operations. With additional costs and inconvenience for the customers, the company’s ability to deliver on its promises is now in question. Potential travelers may want to consider their options carefully before entrusting Nashville Arrival Chauffeur Driven Transport with their transportation needs.

Service Overview

Nashville Arrival Chauffeur Driven Transport by Sprinter Van offers curbside pickup at Nashville International Airport, Terminal 1.

This service provides luxury transportation and concierge services operated by Burton. It’s a private tour/activity, with only your group participating. The service is available from May 14, 2023, to December 11, 2025, 24/7.

Inclusions cover a 24/7 live customer service team, air-conditioned vehicles, flight tracking, professional chauffeurs, trip reminders, and on-board WiFi.

Infant seats are available, and the service is stroller-accessible. However, it’s not wheelchair-accessible, and most travelers can participate.

Inclusion Highlights

The service offers a range of inclusions to provide a comfortable and convenient experience. Travelers can expect:

• 24/7 live customer support to assist with any questions or concerns.
• An air-conditioned vehicle for a climate-controlled journey.
• Flight tracking to ensure the driver is present upon arrival.
• Professional chauffeurs to handle the driving responsibilities.

Plus, the service provides trip reminders and notifications, on-board WiFi, and accessibility for infant seats and strollers, catering to the diverse needs of passengers.

Pickup and Drop-off

Pickup for the service is provided at the Nashville International Airport, specifically at 1 Terminal Dr, Nashville, TN 37214. Customers can select from the following drop-off locations:

Drop-off Point	Distance from Airport (miles)
Downtown Nashville	7
Opryland Resort	6
Vanderbilt University	9
Franklin, TN	18
Brentwood, TN	12

The availability and cost of drop-off services may vary depending on the selected location. Customers are advised to confirm the details with the service provider prior to booking to ensure a seamless transportation experience.

Customer Feedback

According to the available reviews, the customer experience with Nashville Arrival Transport has been quite disappointing.

With a total review count of just 1 and an overall rating of 1.0, it’s clear that the service has fallen short of expectations.

Reviewers have highlighted several issues:

• Terrible experience with the driver’s absence and lack of communication from the company
• Significant inconvenience and additional costs faced by the customer’s group of 12
• No follow-up or apology received from the company after the incident

These negative experiences suggest that the company needs to improve its customer service, communication, and reliability to provide a satisfactory transportation service to its clients.

Disappointing Experience

Sadly, the lone review of Nashville Arrival Transport paints a bleak picture of the service.

The customer, a group of 12, faced significant inconvenience and additional costs due to the driver’s absence. The company failed to provide any follow-up or apology, further exacerbating the poor experience.

Customers expect reliable and responsive service, especially for such a high-end transportation option.

This dismal review highlights the need for the company to address any operational issues and improve its customer service.

Until the company demonstrates a commitment to resolving these problems, it may continue to struggle to build a positive reputation and attract new customers.

Lack of Resolution

The absence of any follow-up or apology from the company following the customer’s dismal experience is particularly concerning.

The lack of resolution and accountability from Burton’s Chauffeur Service is deeply troubling, as it demonstrates a concerning disregard for customer satisfaction and a failure to rectify issues in a timely and professional manner.

This incident highlights several key problems:

• Failure to address customer concerns
• Lack of communication and follow-up
• Absence of a robust customer service process
• Disregard for the significant inconvenience and additional costs faced by the customer’s group

Without proper resolution and an acknowledgment of the problem, the customer is left with a lasting negative impression of the service, potentially deterring future patronage and damaging the company’s reputation.

Considerations for Travelers

While the poor customer experience detailed in the reviews raises significant concerns, travelers considering Nashville Arrival Transport should carefully weigh several key factors before booking.

Despite offering 24/7 customer service and various amenities, the single negative review suggests the service may not consistently meet customer expectations.

Travelers should thoroughly research the company’s reliability and responsiveness, as well as consider alternative transportation options that may provide a more dependable and positive experience.

Ultimately, Nashville Arrival Transport may be suitable for some, but prudent travelers would be wise to fully assess the potential risks and benefits before entrusting their airport transfer needs to this service.

Final Verdict On This Stay

Nashville Arrival Chauffeur Driven Transport’s low customer rating reflects a significant service failure, leaving a group of travelers with inconvenience and additional costs. The company’s lack of communication and follow-up after the driver’s no-show raises concerns about the reliability of their service, which may cause potential customers to seek alternative transport options despite their advertised amenities.