New Orleans – Louis Armstrong International (MSY) Airport Hotel Shuttle

The New Orleans – Louis Armstrong International (MSY) Airport Hotel Shuttle provides a convenient transportation option for travelers visiting the area. With a 15-mile service radius, the shuttle aims to simplify the journey between the airport and various hotels. Passengers can expect a comfortable ride in well-maintained vehicles, with all fees included upfront. However, the service’s reliability has drawn mixed reviews, leaving some travelers unsure of what to expect. Whether the shuttle meets a traveler’s needs depends on their specific requirements and priorities. Exploring the shuttle’s policies and customer experiences can help determine if it’s the right choice for an upcoming trip.

About Your Stay

• ML Black Cars provides private shuttle services within a 15-mile radius of New Orleans, including pickup and drop-off at Louis Armstrong New Orleans International Airport.
• Passengers can be picked up at Zone 4 after exiting Baggage Claim through Doors 9-11, with confirmation required via text or email.
• The service is suitable for travelers seeking reliable private transport, but may not meet expectations for travelers with disabilities or serious medical conditions.
• Additional fees apply for trips exceeding the 15-mile radius, and the service is not wheelchair accessible.
• Customers should review the service’s policies and limitations before booking, as the service has received mixed reviews for reliability and timeliness.

Service Overview

ML Black Cars provides reliable, safe, and efficient private transport in New Orleans.

Experienced, courteous drivers ensure timely pickups at various locations, including the airport, cruise port, rail station, hotel, or residence. The service is limited to a 15-mile radius, ensuring a convenient and hassle-free experience for travelers.

Whether you’re arriving at Louis Armstrong New Orleans International Airport or departing from your hotel, ML Black Cars’ private transportation service offers a smooth and efficient way to navigate the city.

Vehicle and Comfort

Passengers ride in clean, roomy vehicles provided by ML Black Cars. The private transport service includes all fees and taxes, ensuring a hassle-free experience for travelers.

While the service isn’t wheelchair accessible, it’s stroller accessible, making it a suitable option for families. The vehicles are well-maintained and provide a comfortable ride, allowing passengers to relax and enjoy the journey.

However, it’s important to note that the service is limited to a 15-mile radius, and any trips exceeding this distance will incur additional fees.

Pickup and Meeting Instructions

Pickup at Louis Armstrong New Orleans International Airport is at Zone 4, after exiting Baggage Claim through Doors 9-11. Passengers should confirm their pickup with the operations team via text or email when they are ready. The driver will be waiting at the designated location.

Pickup Point	Location
Airport	1 Terminal Dr, Kenner, LA 70062, USA
Cruise Port	N/A
Rail Station	N/A
Hotel	N/A
Residence	N/A

Customers will receive a confirmation at the time of booking, which will include all the necessary details for a seamless pickup experience.

Customer Ratings and Reviews

Based on the provided information, the customer ratings and reviews for the New Orleans Airport Hotel Shuttle service are less than favorable.

The service has an overall rating of only 2.5 stars out of 5 from 6 reviews on Viator and Tripadvisor. Notably, there are no 5-star or 4-star ratings, with all reviews being 1 or 2 stars.

The primary complaints include no-shows and long wait times, leading customers to choose alternative transport options.

The negative experiences highlighted in the reviews suggest the shuttle service may not be providing the reliable, timely, and satisfactory service that customers expect when traveling to and from the New Orleans airport.

Suitability for Travelers

According to the provided information, the New Orleans Airport Hotel Shuttle service may not be the most suitable option for certain travelers. While it offers reliable private transport, the service is not wheelchair accessible and is not recommended for travelers with heart problems or serious medical conditions. Plus, the mixed customer reviews, which include complaints about no-shows and long waits, suggest the service may be unreliable at times.

Suitability	Suitable	Not Suitable
Travelers with Disabilities		✓
Travelers with Medical Conditions		✓
Travelers Seeking Reliable Service	✓
Travelers Seeking 5-Star/4-Star Experience		✓

Additional Fees and Policies

Trips exceeding the 15-mile radius incur additional fees. The private transport service’s coverage is limited to this area, so travelers venturing farther will need to pay extra.

The company doesn’t provide wheelchair accessibility, but strollers are allowed. Passengers should be aware that the service isn’t suitable for those with heart problems or serious medical conditions.

The private transport is only for the group booking, with no other participants. Overall, it’s crucial for travelers to review the service’s policies and limitations to ensure it meets their needs and expectations before making a reservation.

How to Book and Contact

Booking and reserving the private transport service is a straightforward process.

Customers can make their reservations online or by contacting the ML Black Cars team directly. After booking, customers will receive a confirmation with the pickup details, including the meeting location at Zone 4 after exiting the Baggage Claim through Doors 9-11 at the Louis Armstrong New Orleans International Airport.

Customers are advised to text or email the operations team when they’re ready for pickup. The service is available within a 15-mile radius, and any trips exceeding this distance will incur additional fees.

Questions About Your Stay

What Are the Operating Hours of the Hotel Shuttle Service?

The service operates daily, but it does not provide information on specific operating hours. Passengers should confirm pickup times when booking their rides.

Is There a Maximum Number of Passengers Allowed per Shuttle?

The service has no stated maximum number of passengers per shuttle. However, the vehicles are described as clean and roomy, suggesting capacity is limited to provide a comfortable private transport experience for passengers.

Does the Shuttle Service Provide Child Seats or Booster Seats?

The shuttle service does not provide child seats or booster seats. Passengers are responsible for bringing their own car seats or booster seats if needed. The service is not wheelchair accessible but is stroller accessible.

Can the Shuttle Accommodate Large or Oversized Luggage?

The shuttle service can accommodate large or oversized luggage, though additional fees may apply for trips exceeding the 15-mile radius. Passengers should confirm luggage requirements when booking to ensure a smooth transport experience.

Is There a Discount for Hotel Guests or Groups?

Unfortunately, ML Black Cars doesn’t offer any discounts for hotel guests or groups. The service is private transport with fixed pricing, without special rates for larger parties or stays at nearby hotels.

Final Verdict On This Stay

The MSY Airport Hotel Shuttle offers convenient transportation within a 15-mile radius, though customer reviews suggest reliability and wait time issues. Travelers should carefully assess their needs before booking, as the service may not consistently meet expectations. While vehicle comfort and fees are satisfactory, the shuttle’s suitability depends on individual travel requirements and tolerance for potential delays.