Navigating the transportation landscape from Memphis International Airport (MEM) just got easier. The Private Arrival Transfer service offers a seamless solution for travelers heading to the greater Memphis region, including Collierville, Germantown, Olive Branch, and Tunica. With 24/7 availability and spacious sedans or minivans, the service ensures a comfortable and affordable journey. While the booking process is straightforward and the cancellation policy flexible, there’s more to discover about this convenient airport transfer option.
Good To Know
- Offers 24/7 private arrival transfer service from Memphis International Airport (MEM) to surrounding areas like Collierville, Germantown, Olive Branch, and Tunica.
- Provides spacious sedans and minivans that can accommodate up to 8 passengers and their luggage, offering a convenient and affordable transportation option.
- Requires flight details and destination hotel information for accurate pickup, with transfer confirmation and travel voucher provided within 24 hours.
- Allows free cancellation up to 24 hours before the scheduled pickup, and has certain restrictions on oversized luggage.
- Faces customer complaints about drivers not being present at pickup, poor communication, and lack of assistance for passengers with mobility issues.
Service Overview
Offering private arrival transfer from Memphis International Airport (MEM), this service provides affordable and convenient transportation to hotels in the greater Memphis area, Collierville, Germantown (Tennessee), Olive Branch, and Tunica (Mississippi).
Guests can skip the stress of taxis or shuttles and travel in comfort. The service is available 24/7, and travelers need only call the driver upon arrival for immediate pickup.
With spacious sedans or minivans, the service can accommodate up to 8 passengers and their luggage, though certain restrictions may apply for oversized items.
You can also read our reviews of more tours and experiences in Memphis.
Booking and Confirmation
To book the private arrival transfer, passengers simply need to provide their flight details and destination hotel name to ensure accurate pickup.
The transfer will be confirmed within 24 hours, and a travel voucher will be provided for the driver.
Pricing is based on three passengers per vehicle, and free cancellation is available up to 24 hours before the experience.
- Provide flight information and hotel name for accurate pickup
- Transfer confirmed within 24 hours with travel voucher
- Price per person for up to 3 passengers; free cancellation 24 hours prior
Vehicle and Luggage
Travelers can expect to travel in spacious sedans accommodating up to 3 passengers or roomy minivans for groups of up to 8. Each traveler is permitted 1 suitcase and 1 small carry-on, though oversized luggage may have restrictions. Families will need to provide their own child seats for children 8 and under, as these are not supplied by the supplier.
Sedan | Minivan |
---|---|
Up to 3 passengers | Up to 8 passengers |
1 suitcase per person | 1 suitcase per person |
1 carry-on per person | 1 carry-on per person |
No child seats provided | No child seats provided |
Customer Feedback
The average rating for the private arrival transfer service from Memphis Airport is 3.2 out of 5, based on 42 customer reviews.
Common complaints include:
- Drivers not present at pickup
- Poor communication
- Delays
- Lack of assistance for passengers with mobility issues
However, positive feedback highlights courteous drivers, clean vehicles, and enjoyable rides.
Customers are encouraged to provide trip details via the website to address any service failures, as the company issues apologies and investigates complaints, acknowledging issues such as long wait times and miscommunication about pickup locations.
Customer Issues
Unsatisfactory service experiences appear prevalent among users of this private arrival transfer service from Memphis Airport.
Passengers commonly complain about drivers not being present at pickup, poor communication, delays, and a lack of assistance for those with mobility issues.
While some praise the courteous drivers, clean vehicles, and enjoyable rides, the overall service reliability is questionable.
Customers are encouraged to provide trip details when filing claims, which the company responds to by acknowledging issues and investigating complaints.
However, long wait times, miscommunication about pickup locations, and general dissatisfaction with the service seem to be recurring problems.
Customer Support
The company responds to customer complaints by acknowledging the issues and offering to investigate the concerns. This includes:
-
Apologizing for service failures and encouraging customers to provide trip details via the website for any claims.
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Customer service providing acknowledgment of the issues raised and offers to look into the complaints.
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Issues highlighted encompassing long wait times, miscommunication about pickup locations, and overall dissatisfaction with the reliability of the service.
Ultimately, the company strives to address customer concerns and improve the overall experience for travelers using the private arrival transfer service from Memphis International Airport.
Pricing and Policies
Pricing for this private arrival transfer service is per-person based on the total number of passengers per vehicle.
Travelers booking a sedan (up to 3 passengers) will pay a set price, while those in a minivan (up to 8 passengers) will get a discounted per-person rate.
Free cancellation is available up to 24 hours before the scheduled pickup. Customers must provide their flight details and hotel name at the time of booking for accurate pickup.
Child seats for passengers 8 and under are required but not supplied by the provider.
Sum Up
The Private Arrival Transfer from Memphis International Airport provides a convenient and affordable transportation option for travelers. With 24/7 availability, spacious vehicles, and a hassle-free booking process, the service ensures a seamless airport transfer experience. The clear policies, including free cancellation, make it a reliable choice for exploring the greater Memphis area with ease and comfort.
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