Private Helicopter Tour Over South Chattanooga Review

The private helicopter tour over South Chattanooga promises an exhilarating aerial adventure, offering a unique perspective of the scenic local landscape. At $70 per person, the tour caters to a range of accessibility needs. However, customer reviews raise concerns about the reliability of the pilot, with some experiencing no-shows that led to refunds. While the tour may provide an exciting experience, the mixed feedback suggests there’s room for improvement in the overall professionalism of the service.

Good To Know

• The private helicopter tour over South Chattanooga offers a 3.4-star rating based on 10 reviews, indicating room for improvement in the overall experience.
• Reliability issues with the pilot have been reported, with instances of no-shows leading to refund requests and disrupting the tour experience.
• The tour starts at $70 per person and offers free cancellation up to 24 hours before the experience, providing flexibility for customers.
• The tour is wheelchair and stroller accessible, accommodating various needs, and includes pickup and drop-off at the meeting point.
• While the company has acknowledged the reliability issues and offered apologies, the lack of a consistently seamless experience may impact customer satisfaction.

Tour Overview

The private helicopter tour offers visitors a unique aerial perspective of South Chattanooga, Tennessee.

Located in the USA, the tour operates out of Chattanooga with a meeting point at 1045 E 23rd St.

The total tour duration isn’t specified, but the experience starts and ends at the same location.

Priced from $70 per person, the tour has received 10 reviews with a 3.4 rating on Viator and Tripadvisor.

The tour is wheelchair and stroller accessible, with a maximum weight limit of 300 lbs per passenger.

Cancellations are allowed up to 24 hours before the tour starts.

Meeting Information

The meeting point for the private helicopter tour over South Chattanooga is located at 1045 E 23rd St, Chattanooga, TN 37408, USA.

The tour ends back at the same meeting point. Pickup is included, and the entire flight experience is confirmed at the time of booking.

Travelers have the option to reserve now and pay later. Cancellations are free up to 24 hours before the tour start time.

The tour accommodates wheelchair users, strollers, and service animals. Infants must sit on laps, but infant seats are available.

The surfaces are wheelchair accessible, and most travelers can participate.

Tour Details

The tour starts from $70.00 per person. Confirmation is received at booking, and customers can take advantage of the free cancellation policy up to 24 hours before the experience starts.

The company also offers a Reserve Now and Pay Later option. The tour is wheelchair and stroller accessible, and service animals are allowed. Infants must sit on laps, but infant seats are available.

The surfaces are wheelchair-friendly, and most travelers can participate. However, there have been some issues with the pilot not showing up on time, leading to refund requests from disappointed customers.

Accessibility

This helicopter tour is accessible to a wide range of travelers. The total weight per passenger is capped at 300 lbs, accommodating most guests. The tour is wheelchair and stroller accessible, and service animals are allowed. Transportation to the meeting point is nearby. Infants can join the tour, with infant seats available. The surfaces are wheelchair accessible, ensuring a smooth experience for all.

Accessibility Features	Yes	No
Wheelchair Accessible	✓
Stroller Accessible	✓
Service Animals Allowed	✓
Near Public Transportation	✓
Infant Seats Available	✓

Customer Feedback

According to the reviews, the private helicopter tour over South Chattanooga has received mixed feedback from customers.

Some customers reported that the pilot was a no-show, leading to a missed experience and a request for a refund. The tour operator acknowledged the issue, citing an emergency situation and offering apologies via email.

However, the overall rating of the tour is 3.4 out of 5 based on 10 reviews, indicating room for improvement in the tour’s reliability and customer service.

Customers expect a seamless experience when booking a private helicopter tour, and any disruptions can greatly impact their satisfaction.

Pilot Reliability

Pilot reliability appears to be a significant concern for customers booking the private helicopter tour over South Chattanooga. According to reviews, the pilot failed to show up on two separate occasions. This resulted in refunds being requested due to the missed experience. The tour company acknowledged the issue, citing an emergency for the pilot’s absence, and apologized via email to affected customers.

Pilot Reliability	Positive	Negative
Consistency	–	Pilot no-show on two occasions
Responsiveness	–	Refund requests due to missed experience
Communication	–	Apology email sent to customers

While the tour company has acknowledged the problem, the lack of pilot reliability raises questions about the overall experience and professionalism of the service.

Refund Process

As a result of the pilot’s no-shows, customers were able to request refunds for the missed experience.

The refund process was straightforward:

1. Customers contacted the company to report the issue.
2. The company reviewed the situation and approved the refund requests.
3. Refunds were processed promptly, ensuring customers weren’t left out-of-pocket for the missed tour.

The host’s response, which included apologies sent via email, demonstrated the company’s commitment to customer satisfaction.

Recommendations

While the missed experiences due to the pilot’s no-shows were understandably frustrating, the company’s prompt handling of refund requests and communication of the situation suggests they aim to prioritize customer satisfaction.

The helicopter tour over South Chattanooga appears to be a unique and potentially thrilling experience for those able to participate.

Prospective customers should confirm the pilot’s availability at the time of booking to avoid disappointment.

The tour’s accessibility and flexible booking policies make it a reasonable option for many travelers, provided the weather and staffing cooperate on the day of the tour.

Frequently Asked Questions

How Long Is the Helicopter Tour?

The helicopter tour duration is not explicitly provided in the given information. However, the tour is described as a "Private Helicopter Tour over South Chattanooga," which suggests it likely lasts for a fixed duration, though the specific length is not specified.

Can I Choose My Departure Time?

Yes, customers can choose their departure time for the Private Helicopter Tour over South Chattanooga. The tour offers flexible scheduling, allowing guests to select a departure time that fits their schedule during the tour’s available timeframe.

Is There Any Age Limit for Passengers?

The tour has no explicit age limit, but infants must sit on laps. Child seats are available. All passengers, regardless of age, must not exceed the total weight limit of 300 lbs per helicopter.

Can I Bring My Own Food and Drinks?

There’s no mention of bringing your own food and drinks. The tour details only indicate that the flight meeting and pickup are included. It’s best to check with the tour provider if outside food and beverages are allowed.

Are There Any Safety Briefings Before the Flight?

Yes, the tour includes a mandatory safety briefing before takeoff. The pilot will provide instructions on boarding the helicopter, in-flight safety procedures, and any necessary precautions. Passengers must follow the pilot’s guidance throughout the duration of the tour.

The Sum Up

The Private Helicopter Tour over South Chattanooga offers an exciting aerial adventure, but customer reviews suggest significant room for improvement in service reliability. While the tour is wheelchair and stroller accessible, some customers have experienced no-shows and refund issues, dampening the overall experience. Prospective customers should consider the mixed feedback before booking this tour, as the service appears to lack the professionalism expected for the $70 per person price point.