Private Transport in Orlando

Private transport in Orlando offers visitors a convenient travel option, with air-conditioned vehicles and flexible pickup points tailored to customer preferences. While the service isn’t wheelchair accessible, it accommodates strollers and service animals, ensuring comfort for families. However, customer experiences vary significantly, with some highlighting excellent communication and professionalism, while others report reliability and support issues. Those considering private transport in Orlando should weigh the potential benefits against the mixed reviews to determine if it’s the right fit for their needs.

About Your Stay

• Air-conditioned private transport services are available in Orlando, providing a personalized transportation experience.
• Booking includes flexible pickup points and airport pickups, offering convenience for customers.
• While not wheelchair accessible, the service accommodates strollers and service animals.
• Negative customer experiences include communication issues, unreliable service, and unprofessional driver behavior.
• Customers report varying levels of satisfaction, with some highlighting positive experiences, such as prompt and professional service.

Service Overview

Private transport in Orlando offers air-conditioned vehicles to get travelers around the city. The service is rated 2.3 out of 5 stars based on 6 reviews.

While the transportation isn’t wheelchair accessible, it does accommodate strollers and service animals. Infant seats are available, allowing most travelers to participate.

The private service ensures only the customer’s group will be transported. However, the company has faced issues with communication, support, and reliability, leading to some negative experiences and refund requests from dissatisfied customers.

Pickup and Drop-off Details

The pickup points for the private transport service allow customers to select a convenient location.

The driver contacts the customer 24 hours before the scheduled pickup to arrange the meeting place.

For airport pickups, the driver will meet the customer at Level 2, outside the baggage carousel.

The drop-off location is anywhere within Orlando, Florida, USA.

This service offers the following:

1. Flexible pickup points selected by the customer.
2. Driver coordination 24 hours prior to pickup.
3. Designated airport pickup location.
4. Drop-off service within the Orlando, FL area.

Vehicle and Accessibility

The private transport service in Orlando boasts air-conditioned vehicles to ensure passenger comfort.

However, the service isn’t wheelchair accessible, limiting its availability to those with mobility challenges.

On a positive note, the service is stroller accessible, allowing families with young children to utilize the transportation.

Plus, service animals are permitted, and infant seats are provided upon request.

While the service may not be suitable for all travelers, it caters to the needs of most, offering a private and personalized transportation experience around the city.

Negative Customer Experiences

Unfortunately, several negative experiences have been reported by customers of the private transport service in Orlando.

Customers have complained about:

1. No-show pickups, leading to refund requests.
2. Poor communication from the service, with lack of response to inquiries.
3. Rude and unprofessional behavior from the drivers.
4. Missed pickups due to the service’s inability to coordinate meeting locations.

These issues have resulted in dissatisfaction and frustration among customers, who’ve had to resort to alternative transportation options like Uber.

The service’s lack of reliability and responsiveness has been a significant concern, undermining the trust and confidence in the private transport offering in Orlando.

Positive Customer Experiences

While the private transport service in Orlando has faced several negative experiences, there have also been some positive reviews from customers. For example, George_V noted the service was prompt and professional, with the driver even helping with luggage. Similarly, Michael_W praised the excellent communication and timely arrival of the friendly driver. These positive experiences stand in contrast to the issues highlighted by other customers, such as missed pickups and poor support. The following table provides further insight into the range of customer feedback:

Reviewer	Review
George_V	Prompt, professional service, helpful with luggage
Michael_W	Excellent communication, timely arrival, friendly driver
Angela_D	No pickup, seeking refund

Communication and Support Issues

Evidently, the private transport service in Orlando has faced significant communication and support issues, according to customer reviews.

The service appears to struggle with:

1. Lack of responsiveness to customers, leading to missed pickups and delays.
2. Difficulties in reaching support via various channels, including text, email, and voicemail.
3. Refund issues for services not rendered, leaving customers unsatisfied and seeking reimbursement.
4. An overall dissatisfaction with the service’s reliability and responsiveness, undermining trust in the provider.

These communication and support shortcomings have clearly impacted the customer experience, contributing to the service’s low overall rating.

Booking and Reservation Information

Customers can select a pickup point when booking private transport in Orlando.

The service requires the driver to contact the customer 24 hours prior to the scheduled pickup to arrange the meeting location. For airport pickups, the driver will meet the customer on Level 2 outside the baggage carousel.

Drop-offs are provided within the Orlando, FL area. The service isn’t wheelchair accessible but does accommodate strollers and service animals.

Infant seats are available upon request. This private transportation option is for the customer’s group only, with no other participants.

Questions About Your Stay

What Is the Average Wait Time for the Driver to Arrive?

The average wait time for the driver to arrive is unclear, as the provided information does not specify a consistent pickup time. However, the reviews suggest unreliable communication and missed pickups, indicating unpredictable wait times.

Are There Any Additional Fees or Surcharges Not Mentioned?

The information provided doesn’t mention any additional fees or surcharges. However, it’s possible there could be extra costs such as tolls, waiting time, or parking fees that aren’t explicitly stated in the overview.

Can the Pickup Location Be Changed on Short Notice?

It’s unclear if the pickup location can be changed on short notice. The overview indicates the driver contacts the customer 24 hours before to arrange the meeting place, suggesting limited flexibility for last-minute changes.

How Reliable Is the Service in Handling Last-Minute Schedule Changes?

The service appears unreliable in handling last-minute schedule changes. Customer reviews indicate issues with no-shows, poor communication, and difficulties reaching support, suggesting the company may struggle to accommodate unexpected changes to pickup locations or times.

Is There a Loyalty or Rewards Program Offered for Frequent Users?

The company doesn’t appear to offer a loyalty or rewards program based on the information provided. The reviews suggest customers have experienced unreliable service and difficulty with communication and refunds, which may make frequent use of this private transport service unappealing.

Final Verdict On This Stay

Private transport in Orlando offers a convenient travel option for visitors, though customer experiences vary significantly. While the service provides air-conditioned vehicles and flexible pickup points, it lacks wheelchair accessibility. Potential users should weigh the mixed reviews, as some highlight excellent service, while others report issues with reliability and support. Overall, private transport can provide a personalized experience, but users should exercise caution when booking.