SAN Airport Private Transfer Review

Planning a trip can be stressful, but the SAN Airport Private Transfer service aims to simplify the transportation aspect. While the service offers conveniences like private vehicles and 24/7 support, recent customer reviews suggest there’s room for improvement when it comes to punctuality and communication. However, the vendor’s willingness to address these concerns indicates they’re committed to enhancing the overall experience. Curious to learn more about the service’s pros, cons, and the company’s response? Let’s explore.

Service Overview

The SAN Airport Private Transfer service is operated by Rosedale Livery, offering private transportation to and from the San Diego International Airport.

Prices start at $50.00 per person, with variation based on group size. The service includes private, air-conditioned vehicles and 24/7 human support via various communication channels.

All fees and taxes are covered, and an English-speaking driver provides bottled water.

Pickup and drop-off details require selecting a pickup point with a full address, as well as flight details for San Diego pickups.

The service isn’t wheelchair accessible, but most travelers can participate.

Inclusions

According to the information provided, the SAN Airport Private Transfer service includes several key features. The transfer includes all fees and taxes, an English-speaking driver, and bottled water. Plus, the service offers 24/7 human support via various communication channels, and free cancellation up to 24 hours before the experience starts.

Inclusion	Details
All fees and taxes	Covered
English-speaking driver	Provided
Bottled water	Included
24/7 human support	Via WhatsApp, text, email, or phone
Free cancellation	Up to 24 hours before the experience

Pickup and Drop-off Details

To use the SAN Airport Private Transfer service, passengers must select a pickup point and provide the full address for San Diego pickups.

For SAN airport pickups, flight details are necessary for monitoring and instructions.

Clear instructions are provided for meeting the driver.

The service emphasizes:

• Confirmed pickup upon booking
• Requirement of full pickup address
• Need for flight details for SAN airport pickups
• Clear instructions for driver meet-up

Expectations and Accessibility

Customers receive a confirmation upon booking the SAN Airport Private Transfer service. This confirms the pickup and drop-off details, as well as the service inclusions. While the transfer is not wheelchair accessible, most travelers can participate. The service is a private tour, ensuring only the booked group will be transported.

Accessibility	Most Travelers	Wheelchair
Can Participate	✓	✘
Private Tour/Activity	✓	✓
Confirmation Provided	✓	✓

The vendor’s response to a past review indicates a potential miscommunication regarding pickup instructions, encouraging direct contact for resolution.

Customer Feedback

While the service has only received a single review, the customer’s feedback was quite negative.

The review, which awarded the service a 1-star rating, described the experience as a "Waste of time and money" due to a delay in the driver’s arrival.

The vendor’s response indicates a potential miscommunication regarding pickup instructions and encourages direct contact for resolution.

Some of the key issues raised include:

• Unacceptable delay in driver arrival
• Feelings of frustration and disappointment
• Concerns about poor communication and instruction
• Doubts about value for money

Pricing and Group Size

The service’s pricing starts at $50.00 per person and varies based on the size of the group.

For example, a party of two would pay $50 each, while a group of four would likely pay less per person.

This private transfer service is a convenient option for travelers arriving at or departing from San Diego International Airport.

The pricing is transparent, and all fees and taxes are included.

Customers can expect to pay a reasonable rate for the private, air-conditioned transportation and the peace of mind of having a designated driver to and from the airport.

Vendor Response

According to the vendor response, there appears to have been a potential miscommunication regarding the pickup instructions. The vendor encourages direct contact for resolution, suggesting they’re willing to address the issue.

The customer feedback highlights:

• Disappointment due to a delay in driver arrival
• Dissatisfaction with the overall experience
• Feeling that the service was a "waste of time and money"
• Vendor’s acknowledgment of the communication breakdown and openness to resolve the matter

The vendor’s response indicates a commitment to customer satisfaction and a desire to rectify the situation, should the customer choose to reach out.

Frequently Asked Questions

Is the Driver Able to Assist With Luggage?

The driver is able to assist with luggage. The service includes private transportation in an air-conditioned vehicle, and the driver provides English-speaking support to help with passengers’ belongings during pickup and drop-off.

Can the Pickup Location Be Changed After Booking?

The pickup location can be changed after booking, but the vendor may charge an additional fee. Customers should contact the provider directly to request any changes and discuss the associated costs.

Is There an Option to Extend the Duration of the Transfer?

Yes, the transfer duration can be extended for an additional fee. Travelers should contact the service provider directly to inquire about extension options and pricing, as this information isn’t clearly stated in the service overview.

Does the Transfer Service Offer Child Seats or Booster Seats?

The transfer service doesn’t explicitly mention offering child or booster seats. Customers should inquire about this if they need them, as the service may be able to accommodate special requests for an additional fee.

Are Pets Allowed to Accompany Passengers During the Transfer?

The transfer service does not mention if pets are allowed. It’s best to contact the provider directly to inquire about their pet policy and make arrangements if pets will be accompanying passengers during the transfer.

The Sum Up

The SAN Airport Private Transfer service by Rosedale Livery offers a convenient option for travelers. However, the service has faced criticism due to delays and communication issues, as evidenced by a recent negative review. While the vendor’s commitment to addressing such concerns is commendable, the reliability of the service remains a concern for potential customers. Travelers should weigh the service’s benefits and drawbacks before booking their transportation.