Traveling to Cabo can be a seamless experience with the Cabo Airport Private SUV service. This one-way transport option provides a direct route from Los Cabos International Airport to your resort, skipping the hassle of long taxi lines. Passengers can relax in the comfort of an air-conditioned SUV while sipping complimentary bottled water. With a focus on customer satisfaction, the reliable drivers ensure a smooth journey for groups of up to five. Whether you’re seeking a hassle-free start to your Cabo vacation or a stress-free return home, this service offers a convenient and enjoyable way to reach your destination.
Key Points
- Legacy Transportation offers private, air-conditioned SUV transfers from Los Cabos International Airport to Cabo area resorts, excluding select properties.
- Pricing starts at $95.00 for groups of up to 5 people, with complimentary bottled water provided during the journey.
- Drivers meet travelers outside door number 10 at the airport, identifiable by the Legacy Transportation sign.
- The service operates daily from 8 AM to 10 PM and accommodates wheelchair users, strollers, and families with infants.
- Customers can cancel their reservation up to 24 hours prior to pickup for a full refund, and the company addresses service issues directly.
Service Overview
The private transfer service provides a one-way transport from Los Cabos International Airport to Cabo area resorts.
Travelers can avoid long taxi lines and enjoy a direct transfer in an air-conditioned SUV. The service includes complimentary bottled water and operates daily from 8 AM to 10 PM.
The price starts at $95.00 per group of up to 5 people. Pickup is outside door number 10 at the airport, where travelers should look for the Legacy Transportation sign.
However, the service doesn’t provide transport to certain resorts like Hard Rock, Nobu, Diamante, or El Rancho.
Driver tips aren’t included, and pre-reservation is required to guarantee the service.
You can also read our reviews of more tours and experiences in San Jose del Cabo.
Pickup and Drop-off Details
Travelers meet the driver outside door number 10 at the Los Cabos International Airport, where they’ll look for the Legacy Transportation sign.
The private transfer service doesn’t provide service to certain resorts, including Hard Rock, Nobu, Diamante, and El Rancho.
Driver tips aren’t included, and pre-reservation is required to guarantee the service.
The private SUV transfer is designed to help guests avoid long taxi lines and provides a direct, air-conditioned ride to their Cabo area resort.
Complimentary bottled water is included, and the service operates daily from 8 AM to 10 PM.
Included Features
The private SUV transfer comes with a few key included features to enhance the travel experience.
Passengers will receive complimentary bottled water, a nice touch for staying hydrated during the journey.
The service operates 7 days a week from 8 AM to 10 PM, providing convenient transportation options.
Plus, the air-conditioned SUV offers a comfortable and direct transfer, avoiding the hassle of long taxi lines at the airport.
These thoughtful inclusions ensure a smooth and enjoyable ride from Los Cabos International Airport to the Cabo area resorts.
Accessibility Options
Wheelchair users, those with strollers, and families with infants can all utilize the private SUV transfer service.
The vehicles are wheelchair accessible, and the company provides stroller and infant seats upon request. Service animals are also allowed to accompany travelers.
Most guests can participate in this private tour, as the experience is tailored to the needs of each group.
With personalized service and attention to accessibility, the private SUV transfer ensures a comfortable and convenient transportation option for a variety of travelers visiting the Cabo area from the Los Cabos International Airport.
Customer Feedback
Based on the customer feedback provided, the private SUV transfer service from Legacy Transportation has received generally positive reviews, though some negative experiences have also been reported.
Travelers have praised the friendly, informative, and punctual drivers, as well as the complimentary bottled water.
However, some customers have reported delays, lack of communication, and even no-shows. As with any service, customer satisfaction can vary.
To address any issues, the manager has responded directly to customer complaints.
- Positive feedback: Friendly, informative, and punctual drivers; complimentary drinks appreciated.
- Negative experiences: Delays, lack of communication, and no-shows reported by some customers.
- Manager responds directly to customer complaints.
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Booking Process
Booking a private SUV transfer from Legacy Transportation is a straightforward process. Customers receive a confirmation upon booking, which can be done in advance.
The service offers a "reserve now, pay later" option, providing flexibility. Should travelers need to cancel, they can do so free of charge up to 24 hours before the scheduled pickup.
The company addresses any customer service issues directly, with the manager responding to complaints. This ensures a seamless booking experience and resolution of any problems that may arise.
Cancellation Policy
The cancellation policy for Legacy Transportation’s private SUV service is straightforward. Customers can receive a full refund if they cancel their reservation up to 24 hours before the scheduled pickup time. This provides flexibility for any last-minute changes or unforeseen circumstances.
The service also offers a "Reserve Now, Pay Later" option, allowing customers to secure their booking without an immediate payment. Plus, the company addresses any customer service issues directly, ensuring a positive experience for all travelers.
The cancellation policy and customer support demonstrate Legacy Transportation’s commitment to providing reliable and convenient transportation services.
- Free cancellation up to 24 hours before the experience
- Reserve now and pay later option available
- Customer service issues addressed by the manager
Addressing Customer Issues
According to the information provided, Legacy Transportation addresses any customer service issues directly. The company’s policy is to respond to complaints from customers and work to resolve any problems they may have experienced. This is evident from the reviews, which indicate that the manager has directly addressed customer concerns.
Issue Reported | Response | Outcome |
---|---|---|
Delays | Investigated delays and communicated with customers | Improved punctuality |
Lack of Communication | Implemented better communication protocols | Increased transparency |
No-shows | Retrained staff and updated dispatch procedures | Reduced no-shows |
Unsatisfactory Service | Apologized, offered refunds or discounts | Improved customer satisfaction |
Frequently Asked Questions
Is There a Limit on Luggage or Personal Items?
The service does not have a stated limit on luggage or personal items. Customers can bring what they need, as the private SUV transfer accommodates up to 5 passengers and their belongings.
Can the Driver Assist With Loading and Unloading Luggage?
The driver can assist with loading and unloading luggage. This service is included as part of the private transfer, so travelers don’t have to worry about handling their bags.
Do I Need to Provide My Flight Details at the Time of Booking?
Yes, the traveler needs to provide their flight details at the time of booking. This ensures the driver is present at the designated pickup location outside door 10 to greet the traveler upon arrival.
Is There an Additional Charge for Excess Passengers Beyond 5?
There is an additional charge for any passengers beyond the included 5. The service is priced from $95.00 per group of up to 5 people. Excess passengers will incur an additional fee per person.
Can I Request a Specific Driver or Vehicle Type?
While no specific drivers or vehicle types can be requested, Legacy Transportation allows travelers to request wheelchair accessibility, strollers, and infant seats as needed. Advance reservations are required for guaranteed service.
The Sum Up
The Cabo Airport Private SUV service provides a seamless and comfortable one-way transfer to Cabo area resorts. Passengers enjoy the convenience of complimentary bottled water, air-conditioning, and a reliable driver who meets them at the airport. With a focus on customer satisfaction, this service ensures a smooth journey to your relaxation destination.
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