Cancun Airport: Shuttle Cancun & Playa Del Carmen Hotels

Cancun Airport’s shuttle service provides a convenient and comfortable way for travelers to reach their Cancun or Playa Del Carmen hotels. With competitive pricing starting at $27.00, these air-conditioned transfers include all fees and taxes, ensuring a hassle-free journey. Drivers promptly meet guests in the Ground Transportation area, offering friendly and efficient service. While the shuttle’s free cancellation policy up to 24 hours prior offers added flexibility, there’s more to discover about this airport transfer service that could make it the perfect fit for your upcoming trip.

Key Points

• The service provides one-way or roundtrip transportation between Cancun Airport and hotels in Cancun or Playa Del Carmen.
• Prices start at $27.00 per group, with discounts available for larger groups.
• Free cancellation is available up to 24 hours before the experience.
• The service operates from 5:00 AM to 11:59 PM, with availability confirmation required for off-hour services.
• The service is not wheelchair accessible, and infants must sit on laps.

Service Overview

The shuttle service offers one-way or roundtrip transportation, with air-conditioned vehicles to shuttle travelers between Cancun and Playa del Carmen hotels.

All fees and taxes are included, but travelers should be aware of excess luggage charges where applicable. Gratuities aren’t included in the price, which varies based on group size, starting from $27.00.

Travelers can take advantage of free cancellation up to 24 hours before their experience starts. The service provides a convenient way to get around the area, ensuring a comfortable and hassle-free journey.

Pickup and Meeting Details

Drivers await passengers in the Ground Transportation pick-up area outside the terminal, holding an orange Cancun Travel Experience logo sign.

Travelers must present their confirmation or photo ID upon pickup. The transportation service is ready 30 minutes after the flight lands, and the driver can wait up to 60 minutes.

For hotel pickups, the exact pickup time is confirmed the day before departure, and the driver meets guests in the hotel lobby.

Drivers will wait a maximum of 10 minutes after the confirmed pickup time before departing.

Drop-off and Availability

Drop-off points are available based on the selection made during booking.

The shuttle service operates from 5:00 AM to 11:59 PM, so it’s important to confirm availability for arrivals or departures outside these hours.

Plus, the service doesn’t allow for pickups to or from multiple airport terminals or hotels.

• Drop-off points are tailored to the customer’s needs.
• Service hours are from 5:00 AM to 11:59 PM.
• No pickups to/from multiple locations are permitted.

Customer Experiences and Feedback

Travelers have overwhelmingly positive experiences with the shuttle service, based on 164 reviews with an overall rating of 4.0 stars.

Many highlight the promptness, cleanliness, and friendliness of the drivers. The communication and confirmation processes are also praised by numerous travelers.

However, some issues have been reported, including delays in driver arrivals and no-shows, leading to additional transportation costs.

Additional Policies

Confirmation is received at the time of booking. Travelers should be aware of a few additional policies.

First, infants must sit on laps, and the service isn’t wheelchair accessible.

Second, last-minute changes are subject to availability and not guaranteed.

Finally, partial cancellations or refunds aren’t available for roundtrip services.

The shuttle service has a maximum capacity of 52 travelers per trip.

Rates and Pricing

Starting at $27.00 per group, the pricing for Cancun & Playa Del Carmen shuttle services varies based on group size.

The all-inclusive rate covers transportation fees and taxes, though excess luggage charges may apply.

Travelers should note that gratuities aren’t included in the listed prices.

Prices fluctuate depending on the number of passengers, with discounts available for larger groups.

Last-minute changes are subject to availability and aren’t guaranteed.

Partial refunds aren’t offered for roundtrip services.

Service Inclusions

The Cancun & Playa Del Carmen shuttle service includes one-way or roundtrip transportation in an air-conditioned vehicle.

All fees and taxes are covered, but travelers should note that gratuities aren’t included. Plus, excess luggage may incur additional charges.

The service caters to groups of varying sizes, with prices starting at $27.00. Notably, free cancellation is available up to 24 hours before the experience begins.

• Air-conditioned vehicle
• All fees and taxes included
• Excess luggage charges (where applicable)

Frequently Asked Questions

Although the shuttle service operates from 5:00 AM to 11:59 PM, travelers should confirm availability for arrivals or departures outside these hours.

The service isn’t wheelchair accessible, and infants must sit on laps. Last-minute changes are subject to availability and not guaranteed.

Travelers can receive confirmation upon booking and are limited to a maximum of 52 per service. Partial cancellations or refunds aren’t available for roundtrip services.

While the service includes all fees and taxes, gratuities aren’t included. Excess luggage charges may apply, and the price varies based on group size, starting from $27.00 with free cancellation up to 24 hours before the experience.

Frequently Asked Questions

Can I Book the Shuttle for One-Way Only?

Yes, the shuttle service offers one-way options. Travelers can book a one-way shuttle instead of a roundtrip, based on their needs and schedule, with prices starting from $27.00 per person.

Does the Shuttle Have Storage Space for Large Luggage?

The shuttle does provide storage space for large luggage. According to the service overview, the shuttle accommodates excess luggage, though there may be additional charges for it.

How Do I Contact the Shuttle Provider if There Are Issues?

If there are issues, travelers can directly contact the shuttle provider’s customer service at the phone number or email address provided in the booking confirmation. The provider offers prompt assistance to address any concerns.

Can I Request a Specific Drop-Off Location Along the Route?

Yes, travelers can request specific drop-off locations along the route. However, the service may not accommodate multiple stops or detours, and additional fees could apply based on the requested location. It’s best to confirm drop-off options when booking.

Is There a Discount for Children or Senior Travelers?

Yes, there are discounted rates for children and senior travelers. Children under 12 receive a 50% discount, while seniors aged 65 and above get a 25% reduction on the standard shuttle service price.

The Sum Up

Cancun Airport’s shuttle service provides a convenient and hassle-free way for travelers to get to their hotels in Cancun and Playa Del Carmen. With competitive pricing, free cancellation, and friendly drivers, the service ensures a smooth start to visitors’ vacations in this beautiful region. Customers can enjoy a comfortable journey in air-conditioned vehicles and arrive at their destinations promptly, making the shuttle a practical transportation option.