Captain Cook Snorkeling Cruise Review

The Captain Cook Snorkeling Cruise promises an adventurous outing, but customers seem less than impressed. With a low 1.0-star rating, the cruise faces significant criticism, despite offering essential amenities like snorkeling gear and snacks. While the non-refundable policy and fitness requirements may deter some, travelers should consider their schedules and expectations before booking, as detailed positive reviews appear lacking. Further investigation into this cruise experience could shed light on its strengths and weaknesses.

Overview of the Cruise

The Captain Cook Snorkeling Cruise departs from Honokohau Harbor on the Big Island of Hawaii, USA. This cruise accommodates a maximum of 39 travelers and is priced from $119.95 per person.

Importantly, the cruise is non-refundable, and no refunds are provided for cancellations. Passengers must check-in 30 minutes before departure at the Honokohau Harbor public restrooms.

The cruise provides snorkeling equipment, life jackets, flotation noodles, snacks, and beverages. Swimming instruction is also offered, though a good swimming ability is required.

This cruise isn’t suitable for travelers over 280 pounds, 75 years old, or with serious medical conditions or mobility limitations.

Meeting and Pickup Details

Travelers must meet at the Honokohau Harbor public restrooms, located in the south harbor, to check in for the Captain Cook Snorkeling Cruise.

Check-in is required 30 minutes before departure. To get there, enter "205 KEALAKEHE PARKWAY" on Google Maps and take the 3rd right into the public parking lot, parking near the red roof public restroom.

The meeting point instructions are:

1. Meet at Honokohau Harbor public restrooms (south harbor)
2. Address: MX9H+827, Kailua-Kona, HI 96740, USA
3. Check-in 30 minutes before departure
4. Park near red roof public restroom after taking 3rd right off 205 KEALAKEHE PARKWAY

Included Amenities

The Captain Cook Snorkeling Cruise includes several amenities to enhance the experience.

Travelers are provided with snorkeling equipment, life jackets, and flotation noodles to guarantee their safety and comfort in the water. Complimentary snacks, such as fig and granola bars, trail mix, and assorted chips, are offered to keep guests fueled.

Bottled water and tropical fruit-flavored drinks are also available to stay hydrated. Plus, the crew provides swimming instruction for those who need it, catering to guests with varying levels of swimming ability.

These inclusions aim to make the cruise an enjoyable and worry-free adventure.

Health and Safety Considerations

Although the Captain Cook Snorkeling Cruise offers an exciting adventure, certain health and safety considerations must be taken into account.

The cruise isn’t wheelchair accessible, and a strong physical fitness level is required. On top of that, it isn’t recommended for travelers over 280 pounds or 75 years old, and it isn’t suitable for individuals with serious medical conditions or mobility limitations.

Plus, infants must sit on laps, and children must be accompanied by a parent when snorkeling. These restrictions are in place to guarantee the safety and enjoyment of all participants.

Customer Feedback

With the health and safety considerations in mind, one can examine the customer feedback for the Captain Cook Snorkeling Cruise.

The tour has only one review, which is concerning. The lone review receives a 1.0 out of 5 rating, indicating a very poor customer experience.

However, the review details aren’t provided, so it’s unclear what specifically led to the low rating.

Since the tour has strict physical requirements, it’s possible the experience didn’t meet the customer’s expectations.

More reviews would be needed to better understand the typical customer satisfaction level for this snorkeling cruise.

Booking and Cancellation Policy

Travelers can book the Captain Cook Snorkeling Cruise on the company’s website or by calling their phone number. The cruise is non-refundable, and no cancellations are allowed.

Key booking and cancellation policy details include:

1. Prices start at $119.95 per person.
2. Reservations are non-refundable – no exceptions.
3. Cancellations aren’t accepted, and no refunds will be issued.
4. Bookings are final once confirmed.

This strict policy aims to manage demand and guarantees the cruise operates at capacity.

Travelers should carefully consider their schedules before booking to avoid any issues.

Accessibility and Mobility Requirements

The Captain Cook Snorkeling Cruise isn’t wheelchair accessible and requires a strong physical fitness level.

The cruise isn’t recommended for travelers over 280 pounds or 75 years old, or those with serious medical conditions or mobility limitations.

Infants must sit on laps, and children must be accompanied by a parent when snorkeling.

Robust swimming ability is essential, as the cruise provides only basic swimming instruction.

Those with concerns about their physical capabilities should carefully consider whether this excursion is suitable for them before booking.

Frequently Asked Questions

What Is the Duration of the Snorkeling Cruise?

The duration of the snorkeling cruise is not explicitly stated in the provided information. However, the cruise departs from Honokohau Harbor and is a standard day trip activity, so it’s likely to be around 2-4 hours long.

Are There Any Special Dietary Accommodations Available?

The cruise offers snacks like fig and granola bars, trail mix, and assorted chips, as well as bottled water and tropical fruit-flavored drinks. However, it doesn’t provide any special dietary accommodations.

Can I Bring My Own Snorkeling Gear?

Passengers can’t bring their own snorkeling gear on the Captain Cook Snorkeling Cruise. The cruise provides all the necessary snorkeling equipment, including life jackets and flotation noodles, as part of the inclusions.

Can I Book Last-Minute for the Cruise?

According to the overview, last-minute bookings for the cruise aren’t possible as the tickets are non-refundable, and there’s no mention of availability for same-day purchases. Guests must book in advance and check in 30 minutes prior to departure.

Is There a Minimum Age Requirement for Participants?

The cruise does not specify a minimum age requirement. However, infants must sit on laps and children must be accompanied by a parent when snorkeling, indicating the cruise is suitable for families with young children.

The Sum Up

The Captain Cook Snorkeling Cruise may not be the best choice for all travelers. While it offers basic amenities, the non-refundable policy and physical fitness requirements could be a deterrent. Potential participants should carefully consider their schedules and expectations before booking, as the cruise’s low rating suggests significant room for improvement in customer satisfaction.