Cirque du Soleil’s JOYA is a captivating theatrical experience that immerses audiences in the vibrant culture of Mexico. With stunning acrobatic performances set against a lush jungle backdrop, the show promises an evening of enchantment. Attendees can choose from various seating options, including VIP packages featuring gourmet dining and Champagne. Performances are scheduled at 6:00 PM and 9:15 PM, allowing guests to plan their evening accordingly. However, it’s important to note that tickets are non-refundable and must be collected at the theater box office. Prepare to be transported to a world of magic and wonder, but be sure to secure your tickets in advance.
Key Points
- Purchase Cirque du Soleil JOYA admission tickets for performances in Riviera Maya, Mexico, featuring an immersive theatrical experience with drama, music, and acrobatics.
- Choose from various seating options, including basic lateral tables/stools or premium packages with champagne, appetizers, and a 3-course dinner.
- Book round-trip transportation from Cancun for approximately $500 MXN per person, with shared transportation and advance confirmation required.
- Enjoy the show in a wheelchair-accessible venue, with infants allowed but advised discretion for young children due to high-energy acts.
- Adhere to the casual-formal dress code and photography policies, with non-refundable tickets that must be picked up at the theater box office.
Show Overview and Highlights
Cirque du Soleil’s JOYA transports audiences to a captivating jungle setting, blending drama, music, and acrobatics. Inspired by Mexican heritage, the show follows an alchemist and his granddaughter as they explore life’s secrets.
Performed at the first permanent Cirque du Soleil venue outside the U.S., the production features stunning visuals, captivating performances, and a unique mix of cultural influences.
Show times include double performances at 6:00 PM and 9:15 PM, as well as single performances at 8:00 PM, allowing visitors flexibility in planning their evening.
With its immersive experience and talented artists, JOYA promises an unforgettable theatrical journey for all who attend.
You can also read our reviews of more tours and experiences in Cancun.
Seating and Package Options
Visitors to Cirque du Soleil’s JOYA have several seating and package options to choose from, catering to various preferences and budgets.
The basic seating package offers lateral tables or high stools, while the premium center seats include a half-bottle of Champagne and gourmet appetizers.
For a more elevated experience, the premium seats near the stage come with a 3-course dinner and half-bottle of Champagne.
The VIP package provides the best seats, a 3-course dinner, unlimited Champagne, early access, and VIP service.
Vegan and vegetarian menus are available for dinner.
Regardless of the package, guests can expect a captivating show filled with drama, music, and acrobatics.
Transportation Details
Round-trip transportation from Cancun to the Cirque du Soleil JOYA venue is available for approximately $500.00 MXN per person. The shared transportation details must be confirmed 24 hours prior to the show. It’s important to note that the transportation is not private, and hotel pickup policies may restrict non-guests.
| Transportation Details | ||
|---|---|---|
| Price | $500.00 MXN per person | |
| Confirmation | 24 hours prior | |
| Type | Shared, not private | Hotel pickup may restrict non-guests |
The venue is wheelchair accessible, and infants must sit on laps during the performance.
Accessibility and Age Restrictions
Along With the round-trip transportation, the Cirque du Soleil JOYA venue is wheelchair accessible, allowing guests with disabilities to fully enjoy the performance.
Infants are permitted, but they must sit on an adult’s lap during the show. While there’s no strict age restriction, the high-energy acrobatics and theatrical elements may not be suitable for very young children.
Guests are advised to use their discretion when deciding whether the performance is appropriate for their little ones. The venue give you an inclusive experience for all attendees, ensuring accessibility and accommodating the needs of families.
Customer Reviews and Experiences
With over 1,000 reviews and a 4.5-star rating, the Cirque du Soleil JOYA experience has received mixed feedback from attendees.
Positive reviews highlight the exceptional food, attentive service, and captivating ambiance. However, some guests have reported issues with the reliability of transportation and misinformation regarding age restrictions for children.
The VIP package is widely recommended for an enhanced experience, providing the best seats, a three-course dinner, unlimited Champagne, and exclusive perks.
- Positive reviews praise the exceptional food, service, and overall ambiance.
- Some guests report transportation reliability issues and misinformation about age restrictions.
- The VIP package is highly recommended for an enhanced Cirque du Soleil JOYA experience.
- The show has received a strong rating, though individual experiences may vary.
Dress Code and Photography Policy
For the Cirque du Soleil JOYA experience, a casual-formal dress code applies.
Guests are expected to dress in smart attire, avoiding overly casual clothing like shorts, t-shirts, or flip-flops.
Photography is permitted, but guests aren’t allowed to use flash.
Video recording is limited to one minute per performance, ensuring the show’s magic remains uninterrupted.
Strict restrictions are in place to protect the performers and the immersive show experience.
Following these policies guarantees an enjoyable evening for all attendees.
Ticket and Cancellation Policies
Tickets for the Cirque du Soleil JOYA experience are non-refundable and must be picked up at the theater’s box office.
Attendees will need to present valid identification for alcohol consumption during the event.
The show’s policies impose strict rules around photography, allowing only one minute of video recording without flash.
Plus, the maximum group size for this experience is limited to 8 travelers.
- Tickets are non-refundable, so plan accordingly.
- ID is required for alcohol service.
- Photography limited to 1 minute of video, no flash.
- Group size capped at 8 travelers.
Group Size and Additional Notes
The maximum group size for the Cirque du Soleil JOYA experience is limited to 8 travelers. Guests should be aware of additional policies, including the requirement for a valid ID to consume alcohol and a casual-formal dress code. Photography is permitted but restricted to one minute of video without flash. The tickets for this event are non-refundable and must be picked up at the theater box office.
| Restriction | Details |
|---|---|
| Group Size | Maximum 8 travelers |
| ID Requirement | Valid ID for alcohol consumption |
| Dress Code | Casual-formal |
| Photography | 1 minute video, no flash |
| Tickets | Non-refundable, box office pickup |
Frequently Asked Questions
Can I Bring My Own Food and Drinks to the Show?
No, outside food and drinks are not permitted at the JOYA show. Guests are advised to purchase the available dining and beverage packages to fully enjoy the Cirque du Soleil experience.
Is There a Dress Code for the VIP Experience?
The VIP experience for the Cirque du Soleil JOYA show has a casual-formal dress code. Guests can expect to wear smart, stylish attire, though formal wear is not required.
Can I Purchase Tickets on the Day of the Show?
Yes, customers can purchase tickets for the JOYÁ show on the day of the performance. However, it’s recommended to book in advance to secure desired seating and avoid potential sellouts, especially for the premium and VIP packages.
Are There Any Discounts Available for Students or Seniors?
There are no student or senior discounts available for this Cirque du Soleil JOYA show. Ticket prices remain fixed, but the venue offers several seating packages, including premium options with dining and drinks included.
Can I Leave and Re-Enter the Venue During the Performance?
No, leaving and re-entering the venue during the JOYA performance is not permitted. Once guests enter the theater, they’re expected to remain inside for the duration of the show without in-and-out privileges.
The Sum Up
Cirque du Soleil JOYA offers an enchanting theatrical experience that immerses guests in the vibrant culture of Mexico. With various seating options, including VIP packages, attendees can tailor their evening to their preferences. Guests should plan ahead, as tickets are non-refundable and must be collected at the box office. This captivating production promises an unforgettable evening of drama, music, and acrobatics in a stunning jungle setting.
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