A Straightforward Look at Cancun Airport Transfers from MyTransfers
Traveling to Cancun often involves navigating busy airports and busy roads, so finding a reliable transfer service is a top priority. This review covers a private round-trip transfer offered by MyTransfers from Cancun Airport to the Hotel Zone, Puerto Juarez, or Costa Mujeres. While the price is attractive—just over $17 per person—it’s crucial to understand what this service offers and where it might fall short.
What draws us in is the promise of door-to-door service and private transportation tailored for small groups. That means no crowded shuttles or shared rides with strangers. For travelers seeking simplicity and a bit of peace of mind, this can be very appealing. However, real-world experiences shared online reveal some issues, especially with punctuality and communication.
This transfer is best suited for budget-conscious travelers who prioritize cost over luxury and are willing to accept some potential hiccups. If you’re traveling as a couple or with a small family, and you’re comfortable with a straightforward service despite some risks, this might be worth considering. But for those who value punctuality or high reliability, exploring other options could save some stress.
Key Points:
- Affordable price point makes this service accessible for most travelers.
- Private group transfers ensure a more personalized experience.
- All costs are included, with no hidden fees—clarity that many travelers appreciate.
- Mixed reviews highlight potential issues with punctuality and communication.
- Timing and traffic are unpredictable, so plan accordingly.
- Limited luggage allowance (one medium suitcase per person plus a small bag) may not suit everyone.
The Basics of This Cancun Airport Transfer

This service offers a 40-minute ride from Cancun Airport to several popular destinations—Hotel Zone, Puerto Juarez, and Costa Mujeres. The price is $17.05 per person, which is quite competitive for private transportation in Cancun. It’s designed for small groups, up to three people, making it perfect for couples, small families, or friends traveling together. The transfer is round-trip, simplifying your planning and giving you peace of mind whether arriving or departing.
What’s included? The service covers transport by private vehicle, with one medium suitcase per passenger and a handbag or small bag. You also get free waiting time at pickup points—15 minutes at ports, train stations, or addresses—helpful if your flight is delayed or if your arrival is slightly delayed.
Booking is straightforward, with mobile tickets and group discounts available. The service touts no hidden fees, with all costs included upfront, which is a boon for budget travelers seeking transparency.
You can also read our reviews of more tours and experiences in Cancun
The Experience: What You Can Expect
Upon arrival, you’ll be greeted by your driver holding a nameplate bearing your name, which is a simple but reassuring touch. The driver will coordinate the route, choosing what they believe are the best roads to get you to your hotel or destination safely. The ride itself should be direct, with no stops or detours, provided there’s no traffic.
However, this is where some travelers’ experiences diverge sharply. The reviews serve as cautionary tales. One traveler reported that the driver never showed up at the airport, even after multiple attempts to contact them, and was finally told delays aren’t accommodated. They ended up taking a taxi and never received a refund. This highlights the importance of confirming your reservation and having backup plans.
Another reviewer waited for over 45 minutes at the airport, with no one to greet them. Only after a long wait did a representative arrive, but then no driver appeared. They waited another 15 minutes for the driver, which can be frustrating when you’re tired from travel.
These reviews point to timing issues and communication gaps that can impact your experience, especially during busy travel times or flight delays. That said, the service claims to be specialized in door-to-door transfers, so under ideal circumstances, it should be smooth and hassle-free.
The Pros and Cons of This Transfer Service

The Benefits:
- Cost-effective compared to many other private transfers, especially given the round-trip option.
- Private group setting means you won’t share your ride with strangers.
- All costs included—no surprises or hidden fees.
- Convenient pickup with driver holding a nameplate—good for avoiding confusion.
- Flexible waiting time at pickup points, up to 15 minutes.
The Drawbacks:
- Mixed reviews on punctuality and reliability could cause stress, particularly if you’re on a tight schedule.
- No accommodation for flight delays—not ideal for travelers with unpredictable flight times.
- Limited luggage allowance—one medium suitcase plus a small bag per person—could be restrictive.
- Traffic unpredictability in Cancun can lead to longer travel times than expected.
- No mention of vehicle quality or amenities, so comfort levels aren’t guaranteed.
Is This Transfer Right for You?

If your main goal is saving money and you’re comfortable with some uncertainty, this service could be suitable. It’s especially a good fit if you’re traveling as a small group and want to avoid shared shuttles or taxis. It’s also a decent choice if you value all-inclusive pricing and simplicity.
However, if you’re arriving late, have tight connections, or have a lot of luggage, you might want to consider other options or confirm your booking well in advance. Travelers who depend heavily on punctuality should weigh the potential delays and communication issues reported in reviews.
Who Will Appreciate This Service?

This transfer suits budget travelers who don’t mind a bit of unpredictability. It’s also ideal for those preferring privacy over shared shuttles and who are traveling light with small luggage. Small families or couples looking for convenience without the hefty price tag may find this a good deal—if they’re flexible about timing.
Travelers who plan to book well in advance and confirm their arrangements might find less trouble with the service. If peace of mind is a priority, consider other options with more reliable reputations, especially during peak travel times.
Final Thoughts: Should You Book This Transfer?

This service offers an affordable, private transfer option that’s easy to book and includes all costs upfront. For travelers willing to accept a bit of unpredictability, it can provide a convenient way to get between Cancun Airport and your accommodations. The round-trip format simplifies logistics, and the small group size ensures a more personalized experience, free from strangers.
However, the mixed reviews serve as a warning. Punctuality and communication appear to be significant issues, which could turn a smooth start or end to your trip into unnecessary stress. If you’re traveling during a busy season or tight schedule, consider alternative services with proven reliability.
In the end, this transfer is a value-driven choice—if you’re prepared for the possible hiccups and are comfortable handling them, it can be a practical way to begin and end your Cancun adventure.
FAQ

Is this a private transfer?
Yes, this is a private round-trip transfer for your group only, not shared with other travelers.
What destinations does this transfer cover?
It takes you from Cancun Airport to the Hotel Zone, Puerto Juarez, or Costa Mujeres, and back again.
How much luggage can I bring?
The service includes one medium suitcase per passenger (70cm x 50cm) plus a handbag or small bag. Extra luggage might incur additional costs.
What if my flight is delayed?
According to the reviews, delays are not guaranteed to be accommodated. It’s wise to inform the provider in advance or prepare for alternative plans.
Will I be waiting long at the airport?
The free waiting time is 15 minutes at pick-up points, but delays or miscommunications have caused longer waits, as reported by travelers.
Are there hidden fees?
No, the quoted price includes all necessary costs, with no surprises, according to the service description.
Is this service suitable for families with children?
Yes, children must be accompanied by an adult, and the service is open to most travelers, but always verify if extra arrangements are needed.
Can I cancel this transfer?
Yes, cancellations up to 24 hours in advance are fully refundable, offering some flexibility if your plans change.
What is the overall value of this service?
It’s a budget-friendly option that offers privacy and convenience, but potential reliability issues mean travelers should weigh the risks, especially during peak times.
To sum it up, this Cancun airport transfer offers an affordable way for small groups to start and end their trip with minimal fuss—if you’re willing to accept some possible delays or miscommunications. It’s a good fit for travelers prioritizing price and privacy over absolute punctuality, making it a practical choice for those comfortable with a bit of uncertainty.
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