Introduction

Traveling to Tulum can feel overwhelming, especially with the logistics of airport transfers. This private roundtrip transportation service from Tulum’s new airport (TQO) offers a straightforward way to start and end your trip without the stress of navigating shared shuttles or unreliable taxis. While we haven’t experienced this service firsthand, reviews suggest it’s a reliable and comfortable option for many travelers.
What we appreciate most about this transfer is the private, non-stop service—meaning no stops or unnecessary delays—and the inclusion of medical insurance and phone assistance, which adds a layer of peace of mind. Plus, the air-conditioned van makes the journey comfortable even after a long flight.
One potential consideration is the price point of $300 per person, which might seem steep compared to some shared options. But for those valuing comfort, privacy, and personalized attention, it could be well worth it. This service is best suited for travelers who prioritize ease, privacy, and reassurance during their first or last moments in Tulum, especially groups or families looking for a hassle-free experience.
Key Points

- Private, non-stop transportation ensures a quick, direct route from Tulum Airport to your hotel.
- Includes medical insurance and phone assistance, which adds peace of mind for international travelers.
- Comfortable air-conditioned vehicles make the transfer enjoyable, especially after a long flight.
- Group capacity up to 8 people provides flexibility for families or small groups.
- Flexible operating hours from noon to late evening suit various flight schedules.
- Free cancellation up to 24 hours before the service provides flexibility for changing plans.
You can also read our reviews of more private tours in Tulum
What to Expect from the Transfer Service
This service is designed for travelers who want a smooth, private transfer from Tulum’s new airport (TQO) directly to their hotel or the downtown area. The key selling point is its non-stop, private nature—no shared shuttles, no waiting for other passengers, just a direct ride for your group.
Booking and Confirmation
Once you book, you’ll receive confirmation right away, ensuring your pickup is guaranteed. The meeting point is clearly marked at the Aeropuerto Internacional de Tulum Felipe Carrillo Puerto, making it easy to find your driver after arrival. The service operates daily from noon to late evening, accommodating most flight schedules.
The Vehicle and Capacity
The transfer is made via an air-conditioned van, providing a comfortable environment regardless of Tulum’s weather. The vehicle can hold up to 8 people, making it ideal for families or small groups who want to stay together and avoid the hassle of multiple taxis or shared shuttles.
Duration and Route
The ride typically lasts between 1 hour to 1 hour 20 minutes, depending on your hotel’s location and traffic conditions. Because it’s a direct, non-stop service, you won’t have to worry about additional stops or detours, saving you valuable time after a long flight or before your departure.
Additional Benefits
The inclusion of medical insurance is a thoughtful touch, especially for travelers concerned about health coverage abroad. The personalized telephone assistance means support is just a call away should any issues or questions arise during your transfer.
The Real Value of This Service

While some might see the $300 per person price as steep, it’s important to weigh this against the convenience and peace of mind it brings. For travelers arriving after a long flight, dealing with immigration, or with tight schedules, this direct service minimizes stress and delays.
Plus, the private nature of the transfer means you won’t be crammed with strangers, and the flexibility to schedule pickup times can be a big advantage. It’s especially appealing for small groups or families who prefer a more personalized experience and value comfort over sharing.
How It Compares to Other Options
Compared to shared shuttles or taxis, this service offers a more predictable and comfortable experience. The included insurance and assistance are unusual perks that can be especially reassuring for international visitors. Other similar experiences might cost less but often involve stops, waiting, or less flexible schedules, which could offset the savings.
The Passenger Experience: What Travelers Might Expect

From reviews, travelers seem to find this transfer reliable and straightforward. One quote notes the “easy pick-up process” and the “comfort of the vehicle”, which makes a big difference after a flight. The service’s flexible hours ensure that late-night or early-morning arrivals are covered, removing the stress of hunting for transportation at odd hours.
In terms of value, many viewers comment that the peace of mind and private setting justify the higher cost, especially for first-time visitors who want to start their vacation without hassle. The professional assistance offered by the company also reassures travelers that help is readily available if needed.
Breaking Down the Itinerary

Since this is a point-to-point transfer, there’s no traditional “itinerary” beyond the ride itself. But here’s what you can expect:
- Arrival at Tulum Airport: Clear signage and a dedicated meeting point make pickup straightforward.
- Transfer Duration: Depending on your hotel location—whether in the hotel zone or downtown—you’ll reach your destination in about an hour. Hotels in the hotel zone might see slightly quicker transfers due to proximity.
- Drop-off at Your Hotel: The driver will take you directly to the door of your accommodation, saving you from hauling luggage across unfamiliar streets or waiting for taxis.
What Makes This Transfer Special?
The fact that it’s private means no sharing your ride with strangers, which can improve comfort and privacy. The non-stop route ensures you’re not wasting time stopping at multiple locations, making it an efficient start or end to your trip.
Considerations
While the service is highly convenient, it’s valuable to note that the cost per person may not appeal to budget travelers. But if you’re traveling in a group or with family, splitting the cost could make it more reasonable.
Who Will Love This Service?

This transfer is best suited for travelers who prioritize:
- Comfort and privacy over saving money
- Reliability and peace of mind with included insurance and assistance
- Small groups or families wanting a seamless experience
- Those arriving or departing on late flights, thanks to flexible hours
It’s ideal if you’re new to Tulum, unfamiliar with local transportation options, or simply prefer to avoid the uncertainty of taxis and shared shuttles.
The Sum Up

For travelers seeking a private, direct, and hassle-free transfer from Tulum’s new airport to their hotel or downtown, this service offers a compelling option. The air-conditioned vehicle, personalized assistance, and flexible schedule make it a reliable choice for those who prioritize comfort and peace of mind.
While the cost might seem high for solo travelers or budget-conscious backpackers, groups and families will find value in the convenience and privacy. The inclusion of medical insurance and ongoing support are additional perks that set this service apart from typical taxi or shuttle options.
If you’re arriving late or want the certainty of a pre-arranged ride, this service reduces stress and lets you focus on what truly matters—enjoying your time in Tulum.
FAQ

Is this a shared shuttle? No, this is a private roundtrip transfer, meaning only your group will participate, providing privacy and comfort.
What is included in the price? The service includes private transportation, air-conditioned vehicle, medical insurance, and personalized telephone assistance.
What is the duration of the transfer? Expect the ride to last about 1 hour to 1 hour 20 minutes, depending on traffic and your hotel’s location.
Are there any stops en route? No, the service is non-stop, directly from Tulum Airport to your hotel or downtown.
Can I cancel the booking? Yes, you can cancel free of charge up to 24 hours before the scheduled pickup for a full refund.
What if my flight arrives late or early? The service operates daily from noon to late evening, so you should coordinate your flight times accordingly or notify the provider if there are delays.
Is this service suitable for all travelers? Most travelers can participate, and it’s especially good for those wanting comfort and privacy. However, the price may be a consideration for solo travelers.
How do I meet my driver? You will meet your driver at the designated Aeropuerto Internacional de Tulum Felipe Carrillo Puerto, where clear signage and assistance are provided.
This transfer service strikes a balance between convenience, comfort, and peace of mind. Perfect for travelers who want a stress-free start or end to their Tulum adventure without worrying about transportation logistics.
More Private Tours in Tulum
- EV Private Transfer from Tulum to Cancun Airport
- Turtle Snorkeling Private Tour Sea Turtles & Cenote in Tulum
- Private Transfer to Tulum from Tulum Airport
- 4 Private Cenotes, Zip-Lines, Canoes & Mayan Village with Delicious Lunch
- Private Transfer from ATO Cancun to Tulum
- Experience Private Transfer from Tulum to Chiquila (Holbox)
More Tour Reviews in Tulum
- 5×1 Deluxe Tour Tulum, Coba, Cenote Transportation from Tulum
- Combo-Adventure: ATV, Ziplines, Rappel and Cenote with Lunch
- Small-Group Birdwatching Sian Kaan with professional guide
- EV Private Transfer from Tulum to Cancun Airport
- Turtle Snorkeling Private Tour Sea Turtles & Cenote in Tulum
- Chichen Itza & Cenote Chichikan Bus Tour Experience from Tulum
Not for you? Here's more nearby things to do in Tulum we have reviewed
- 5×1 Deluxe Tour Tulum, Coba, Cenote Transportation from Tulum
- Combo-Adventure: ATV, Ziplines, Rappel and Cenote with Lunch
- Small-Group Birdwatching Sian Kaan with professional guide
- EV Private Transfer from Tulum to Cancun Airport
- Private Roundtrip Transportation Airport TQO Hotel Zone Tulum
- Turtle Snorkeling Private Tour Sea Turtles & Cenote in Tulum
- Chichen Itza & Cenote Chichikan Bus Tour Experience from Tulum
- Tulum Airport shuttle service
- Tulum: Cenotes Tour with Snorkeling and Lunch
- Tulum: Snorkeling at Paradise Reef
- Tour Chichen Itza, Cenote & Valladolid With Transportation only from Tulum
- Private Transfer to Tulum from Tulum Airport
