Xel-Ha, a renowned ecotourism destination in Mexico’s Riviera Maya, offers visitors an all-inclusive package that simplifies their experience. With complimentary transportation, an all-you-can-eat buffet, and unlimited beverages, guests can enjoy the park’s diverse activities without worrying about additional costs. From snorkeling in crystal-clear waters to exploring lush vegetation, Xel-Ha provides a seamless and hassle-free adventure. But there’s more to discover about this unique park’s commitment to sustainability and its potential impact on visitors’ overall experience.
Key Points

- The all-inclusive Xel-Ha tickets cover hotel pickup and drop-off, an all-you-can-eat buffet, and unlimited beverages on-site.
- Guests have access to facilities like showers, lockers, towels, snorkel equipment, and life vests as part of the ticket.
- The park operates daily from 7:00 AM to 7:00 PM and offers a variety of activities, including snorkeling, biking, and wildlife spotting.
- Biodegradable sunscreen is required to protect the park’s ecology, and visitors are encouraged to avoid damaging or disturbing the environment.
- Child pricing is based on height, with free entry for children under 3.2 feet and discounted rates for those between 3.2-4.6 feet.
Overview and Park Ratings

Xel-Ha offers an all-inclusive ticket experience in Cancun, Mexico.
With 491 reviews and a 4.5-star rating, the park has earned a Badge of Excellence from Grupo Xcaret.
Visitors can expect educational interactions with wildlife, as well as popular activities like Sea Trek and Snuba, though additional costs apply for these.
The park’s location and all-inclusive nature make it a convenient and highly-rated option for those seeking a diverse, nature-based experience in the Cancun area.
You can also read our reviews of more tours and experiences in Cancun
Included Experiences and Amenities
The all-inclusive Xel-Ha ticket provides visitors with a range of amenities and experiences.
Pickup and drop-off services are included, ensuring a hassle-free commute to the park. Once inside, guests can enjoy an all-you-can-eat buffet and unlimited beverages.
Facilities like showers, lockers, towels, snorkel equipment, and life vests are readily available, along with lounge chairs, hammocks, and rest areas. An interactive map helps navigate the expansive park.
While gratuities aren’t included, visitors can purchase souvenirs and photos to commemorate their visit.
With these comprehensive inclusions, Xel-Ha offers a seamless and enjoyable experience for guests.
Transportation and Pickup Details

Pickup points for the Xel-Ha All-Inclusive experience are located at hotels in Cancun, Playa del Carmen, and Riviera Maya.
Guests must contact the tour operator at least 24 hours in advance to obtain the exact pickup time and location. The transportation isn’t private; visitors will share the vehicle with others.
Upon arrival, guests must present their printed or digital voucher, a valid photo ID, and the credit card used for the purchase.
Park Hours and Activities

Once visitors arrive at the park, they can enjoy Xel-Ha’s hours of operation, which run daily from 7:00 AM to 7:00 PM.
The park offers a variety of activities, including snorkeling, biking, tram rides, a lazy river, and opportunities to spot wildlife.
To preserve the park’s ecology, visitors must use biodegradable sunscreen.
Child pricing is based on height, with those over 4.6 feet paying the adult price, and those between 3.2 and 4.6 feet receiving the child rate.
Children under 3.2 feet can enter for free but won’t have a reserved seat.
Visitors should come prepared to take advantage of the park’s unique experiences and scenic beauty.
Visitor Feedback on Food and Costs

Some visitors had mixed reviews on the food quality and additional costs for activities at Xel-Ha.
While the all-inclusive buffet and unlimited beverages were included, some guests felt the food wasn’t up to par.
Plus, many noted the extra charges for optional activities like Sea Trek and Snuba.
However, the unique experiences, scenic beauty, and attentive customer service received positive feedback.
Visitors recommended arriving early to make the most of the park and enjoying the lazy river.
Some drawbacks mentioned were the high admission prices and the need to pay more for certain activities.
You can also read our reviews of more food & drink experiences in Cancun
Recommendations for Visitors

Visitors to Xel-Ha are advised to arrive early in order to make the most of the park’s offerings. Taking advantage of the park’s photo opportunities throughout the day is also recommended, as the scenic beauty of the area is truly captivating. Enjoying the lazy river is a must-do activity, and guests should be sure to take breaks in the hammocks or rest areas to recharge.
| Recommendations | Why | When | How |
|---|---|---|---|
| Arrive early | Maximize park time | Morning | Check pickup time |
| Take photos | Capture scenic beauty | Throughout day | Bring camera/phone |
| Enjoy lazy river | Relaxing experience | Afternoon | Follow safety rules |
| Take breaks | Recharge and refuel | As needed | Use hammocks, rest areas |
Preserving the Park’s Ecology

To preserve the park’s delicate ecology, visitors are required to use biodegradable sunscreen while at Xel-Ha. This helps protect the sensitive marine environment from the harmful chemicals found in traditional sunscreens.
Xel-Ha is a unique natural attraction, and maintaining its ecological balance is crucial. Visitors must also be mindful of their impact and refrain from damaging or disturbing the park’s wildlife and vegetation.
Pricing and Child Policies

Xel-Ha offers various pricing options for visitors.
Adult tickets are priced for those over 4.6 feet (1.4 meters) in height. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) receive discounted child pricing. Those under 3.2 feet (1 meter) can enter the park for free, though they won’t have their own seat.
Visitors must present a printed or digital voucher, photo ID, and the credit card used for purchase upon arrival.
The all-inclusive experience covers hotel pickup and drop-off, unlimited food and drinks, and access to park amenities like snorkel gear and lockers.
While gratuities aren’t included, souvenirs and photos are available for purchase.
Frequently Asked Questions
Can I Leave the Park and Re-Enter Later?
You can re-enter Xel-Ha park later the same day. However, you’ll need to present your ticket again at the entrance. Leaving and re-entering is permitted, but it’s best to plan your day’s activities accordingly.
Are There Any Dietary Restrictions or Special Meal Options?
The park offers an all-you-can-eat buffet with a variety of food options. Visitors with dietary restrictions can request special meals, but it’s best to notify the park in advance. There are also vegetarian and gluten-free choices available.
How Do I Access the Park Map and Activity Schedule?
The park provides an interactive map that visitors can access to plan their day and see the schedule of activities. It’s available at the entrance and can help guests make the most of their experience.
Can I Bring My Own Food and Drinks Into the Park?
No, visitors are not allowed to bring their own food and drinks into the Xel-Ha park. All-inclusive packages include an all-you-can-eat buffet and unlimited beverages, so outside food and drinks are prohibited to preserve the park’s ecology.
What Are the Procedures for Lost or Forgotten Items?
Xel-Ha has a lost and found service for any items left behind. Visitors should report missing items to staff immediately. While the park is not responsible for lost items, they’ll do their best to locate and return them.
The Sum Up
Xel-Ha’s all-inclusive ticket provides a worry-free experience, with transportation, food, drinks, and park amenities covered. Visitors can fully enjoy the diverse activities and natural beauty of the park while savoring delicious cuisine and beverages without the hassle of additional costs. The park’s commitment to ecological preservation ensures a sustainable experience for all.
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